Tide Cleaners,

1531 Eldridge Pkwy #195, Houston, TX 77077, United States

"Brought in a few pieces and everything was fine. Next day roughy in two more shirts and they lost them both. Not impressed."

"I put 23 pieces total in the cleaners and half of what I ask for was not done correctly also I took my sweat suit back on several times my draw string and torn from around the waist and wosent replaced they have lost a customer, stay away from TIDE CLEANERS."

"I dropped off several expensive items at Tide cleaners because I had read the reviews saying that they take the time and the care to do it right. They certainly did, I was very concerned about my vintage 80’s & 90’s Platinum clothing items.(12 ). Everything came back wrapped carefully, in great condition & smelling wonderful. I couldn’t be happier and I will be coming back. Love the drive through with text ahead feature for a seamless and quick pickup !!"

"My regular dry cleaner was closed due to power issues. I gave this location on Eldridge Pkwy a shot on Friday 11/10 because I had heard great things about them and had been wanting to try their service. Dropped off 14 dress shirts around 8:40 am and was told I could pick up at 3pm. Never received a call for pick up....so I went by to pick up close to closing time (7pm). Only 12 of my shirts were ready...apparently because they took it upon themselves to hold my 2 missing shirts at whatever facility they send the clothes to for additional cleaning. Nobody called to notify me that this is what they were doing nor was I told until I asked upon my arrival. I shouldn't have had to ask. The supervisor on duty had a bit of an attitude stating that "they were doing me a favor" which would have been fine had I been properly informed before the decision was made. I was told that my missing garments would be delivered to me free of charge the following Monday. The other employee on duty took down the delivery address. I wasn't entirely happy, but I made my peace and agreed with the Monday delivery. Monday came and went... then Tuesday... then Wednesday... I finally called today almost a week later to be told that the address had "accidentally" been thrown away... Mind you the delivery location was my place of business which is a very specific well known business in the area (keep in mind our address is also in the name of our business). I was told that they tried to call Wednesday, but I checked my logs and have no missed calls from them...and why did you wait until Wednesday to try and call? Long story short I ended up having to go in to pick up my shirts myself this evening after work. I was not charged for the two shirts and the associate who initially took down the address did apologize, but in my opinion the experience up to this point warranted a free service so forgive me for not being gracious. To add insult to injury several of my shirts (that I forgot to mention are required work attire) had fine wrinkles pressed into the shoulders and neckline which doesn't really fall in line with the appearance I must maintain at work. I say all of that to say this...NEVER AGAIN!!! My mom and pop dry cleaner down the street that I usually go to does far more superior work and their customer service is unparalleled. To think with a name brand like TIDE things would be more streamlined, but hey... What's in a name? In this case certainly not quality or care... AAAAAND on top of all of this they have been blowing me up via text and email all week requesting a review...so here it is!!! Once more I say... NEVER AGAIN!!!"

"I took my wedding dress to this location on January 27 in a garment bag as protection to have it cleaned . It was a large, very expensive custom gown. I explained that to the rep prior to dropping it off and at drop off. I was told no problem, they would take care of it as they were experienced in those kind of gowns. A rep telephoned & sent pictures of my gown the next day stating it needed 2 things repaired and they found repair it. I agreed to repairs since they offered and I never asked for the service. She stated it would take about 3 weeks. I called mid March since no one had contacted me to check on my gown. I was told it would be back from the wedding preservation location & ready March 23rd and a text would be sent. I received a call on March 31st, 2 months from drop off date, stating that my dress could not be cleaned because it was too big. I went in a week later to pick my dress up and it was thrown on the floor in a corner of a high traffic area, no longer in the garment/dress bag that I brought it in. It was damaged from being hauled from place to place with no protection. There were rips in the body from the train, broken pieces of the rhinestone detail, material barely attached to the body and as stated, it wasn’t cleaned nor repaired after having 2 months. I requested a manager’s contact information and was given Christy Baker whom I spoke to & she promised to call me back within a day. I waited one week, no phone call. I called the regional office and left s complaint. Shawn Peck called me back and was extremely rude and refused to accept a claim. He stated that they did not damage my wedding dress because no one touched it and he had no clue how it was damaged. He never asked me for any pictures, which confirms he already knew what I was talking about. He had no explanation for my dress. Although, he told me it was shipped to the heirloom department and then shipped back to them and the garment bag is completely missing. My dress was removed from the bag, transported to another location, transported back and in their possession for 2 months. However, I’m being told a blatant lie that it was never touched our damaged by them. This is a $17,000 dress and veil that was DESTROYED BY YOUR COMPANY. You clearly had possession, removed from the garment bag, transported it to other locations, DAMAGED, threw it on the floor in the corner UNPROTECTED for 2 WHOLE MONTHS but REFUSING TO TAKE RESPONSIBILITY FOR DAMAGING MY DRESS nor offer any type of compensation, assistance or customer care for your actions is despicable as a company. I will never ever do business with this company and I’ll be sure to tell my colleagues, friends and family the same. DISGUSTING to say the least."