Sunbelt Hot Tubs

"Purchased hot tub from local dealer in Pensacola FL October 2021 within the first week I had two head rest which were disintegrated. The local dealer reluctantly replaced them at no charge. By late December 2021 all three remaining head rest were coming apart and disintegrating. I reached out to the warranty department of Sunbelt Hot Tubs January 4, 2022 to explain my concerns and emailed pictures. Never heard back from Sunbelt Hot Tubs so I called again on January 18, 2022. The gentleman ( Craig ) in charge of warranties explained they weren’t covered by warranty because children have destroyed them with previous customers (I’m a single adult no children) he offered to sell me three new ones. Not exactly what I expected to hear regarding a $9000.00 hot tub less than three months old. I also have a couple of jets that never worked from day one, local dealer ask me to call them when I change out the water for first time so they can reach the jets without getting wet. All in all…. minor hot tub issues so far, major customer service issues."

"I purchased a spa from Sunbelt in 2020. I'm very happy. The factory where they manufacture them is in Houston, TX. I live not too far away, so I was able to tour the factory. It gave me a sense of assurance that they were legit, there are lots of spa scams on the internet. These folks at Sunbelt are for real. The quality is good, the installation was friendly and efficient, the customer service has been excellent. I highly recommend their product."

"Nothing but problems Purchased a Monsoon from them in 2011. Was delivered with a crack in the shell and scratches. Notified them in August 2011 of the issue, when we received it, along with pictures. Don, with whom I dealt with, and to this day retain all the email correspondence, literally ghosted me for a month despite repeated attempts to contact him by phone and then email. Fast forward to April, less than 8 months later, more problems emerged. lights cracked, air control knobs faded, headrests literally melted, the cover straps broke. Don, again, ghosted me, as did Chris. I had document the issues with pictures. After I let them know that if they didn't do the right thing I would have to take more action, they finally resolved the problem. Since then the unit has been fine although the synthetic frame is falling apart. recently decided to again change out the head rests and air control knobs. Called to get a quote. Ghosted for two days. Call back, told the price, I pay the invoice, am told I will get shipping information, and nothing. Four days later a package shows up - completely wrong air control knobs. Call back, send pictures of right knobs, another person asks me which knobs I need. Given I have no idea what the individual part numbers are I ask him, 'don't you have my original invoice?" He says he doesn't. Finally gets around to it, says sorry, we will send the right knobs. Three days later, nothing - I had called back and spoke to the original person who said they would send me tracking info - never came. Second individual who emailed me said he'd send tracking information - never sent. Called back up to find out what's going on (mind you these are parts they have in stock), now I'm thoroughly annoyed. Finally get original person on phone who, after back and forth, finally sends me tracking info - still waiting on knobs, and we shall see if they are right. So bottom line if you want to deal with a company that thinks the customer doesn't matter, who doesn't stand behind their product, whose product repeatedly fails and breaks and degrades quickly, by all means go with Sunbelt."

"We bought a house in 2015 which included a Sunbelt Spa that was about 7 years old at that time. We replaced a few items on it (new cover, cover lifter and spa cushions) but the tub itself has worked great. We noticed in August, 2018 that the cover we purchased June 1, 2016 was retaining water inside the cover, and by the first of September, it was almost impossible to raise due to the weight from the water. When we did get the cover up, the weight of the water caused the support brackets on the cover lifter to break. I contacted Sunbelt Hot Tubs about the problem and was referred to the new co-owner Pat Murphy. After discussing the problem with him (2-year warranty on the cover expired 6-1-18) and sending him pictures, he agreed the cover should have lasted much longer and contacted the manufacturer on our behalf. Mr. Murphy had a new cover and replacement lifter supports delivered and installed with no charge to us. He was pleasant to deal with and the company stood behind the product they sold (cover) even though they were not the manufacturer. We would recommend Sunbelt Hot Tubs not only for their quality spas but also for their personal attention to problems and right & fair solutions. Pat Murphy was great!"

"What a great experience. We purchased a used hot tub from a private party. Worked great at first but then it would not work. We called and had the best customer service from Michael. He was extremely knowledgeable and helped us troubleshoot the issue we were having. We are not sure why there are negative reviews. Our experience was wonderful. From what I understand these are new owners (not sure how long) and they pride themselves on customer service. When I am in need of another hot tub I will certainly be looking at this brand. Keep up the great service. Really getting harder and harder to find."