Custom Fit Pools

"They are so unprofessional and do not know about Pentair pool heaters. Do not buy from them, you will be sorry."

"We were absolutely thrilled with the work that Custom Fit Pools did for us. Brett was ultra responsive and the quality of the work was even higher than we expected based on our past experience with similar projects. As we shopped around and priced alternatives, Brett really provided great options for us to select from. Finally, the cleanup was very complete, no additional work required by us! We are very satisfied customers and will absolutely recommend them (and have recommended them to others). They would be at the top of our call list for the next project."

"We are incredibly happy with our new backyard oasis! Brett and Jessica did an awesome job guiding us through the process and helping us make smart and cost effective choices for our dream backyard. We have continued to use them for pool maintenance and their prices are affordable and I never have to worry about my pool being in excellent shape when we’re ready to use it."

"Who knew building a pool would be such an easy and great experience? We met with multiple builders and ultimately chose Custom Fit Pools. We couldn’t be more pleased with our choice! Brett and his team are top notch and professional. From the initial meeting to the end, the entire process was smooth and exactly what was promised with no additional “fees” along the way. Brett is very hands on and very responsive to any questions and kept us in the loop during the entire process. Despite all the rain we faced during our build, his team was able to stay on schedule and complete on time which is amazing. Any time a question arose, Brett was always quick to respond. His team did great quality work and cleaned up after themselves daily. One evening his team stayed late to power wash our driveway after tracking mud down it, which we know was not a part of the “contract”. The service and care taken was beyond impressive. I can’t say any more great things about them. If you’re looking for an honest company with great work ethic and professionalism, Custom Fit Pools is the choice. We highly recommend them!"

"Our experience with Custom Fit Pools was a complete nightmare. We began construction on 7/11/18, and six months later our project was still incomplete (we were told it would take 6 weeks to complete). We paid a LOT of money for this project, and we do not appreciate being disrespected, ignored, and then threatened by our contractor for simply asking him to do the job that we paid him to do, and to do it the right way. In our personal experience, the owner of this company was extremely unprofessional, unreliable, arrogant, dishonest, condescending, and lacking in integrity. Communication with this company was horrible, and the management of our job was extremely poor from day one. The owner repeatedly attempted to add additional costs to our project "after the fact," which we believe was an attempt for him to recoup some of the costs that he incurred due to the numerous mistakes made during construction. Additionally, the owner himself completely tore up our back yard when he made the decision to drive his truck through our gate without permission, and he outright refused to fix his mess, stating that "the contract states he does not have to fix it" (not true at all, and is a perfect example of the type of behavior and "integrity" that we dealt with throughout the entire 6 month ordeal). Our job did not get completed (although the owner repeatedly told us that he was finished and demanded that we pay him his final check) and we currently have a leaking waterfall, blotchy/inconsistent kool decking, an exposed deck drain pipe, a broken waterfall rock (that broke off the day after the waterfall was constructed (in August) and was not fixed as promised), poorly applied shingles to our roof addition, and a nasty swampy mess for a backyard. The owner has gone to great lengths to have our reviews removed from social media, (thus portraying a very FALSE positive image of the company), therefore, this original review has been edited to remove his name and very relevant details of our nightmare construction process. Additional details can be found on my review located on the better business bureau website."