Bell Pool & Spa

"Absolutely terrible. I have given this group more than ample opportunity to right the situation and still nothing. I requested an estimate almost 4 months ago. They came out promptly and we discussed repairs. Josh told me I would be receiving an estimate for the work from someone in their office shortly. After a few days I reached out. They promised to get me an estimate asap. Then again. And again. And again. 7 times I reached out asking for some numbers for the repair work. Either they don’t want the job or they are completely incompetent. Either way, I’m done soliciting their business and I would recommend anyone thinking of going down the same path do the same."

"Came, tore apart my spa, then left and never came back. Worse off now than I was before I had called them. Now the hot tub is in the middle of the patio in a bunch of pieces. Going to have to hire someone to at least help move it out of the way. Have been trying to get a hold of them for a month. First started off as them just pushing it back every time we spoke. Then they just stopped answering calls, texts, or voicemails. These people are definitely not reliable and not worth the hassle."

"Bell was the 3rd company that came to repair my ThermoSpa hot tub and the only one that actually got it repaired. The technician, Josh was very professional. Told by another repair source that I had a burnt out pump only to find out they rewired it incorrectly and didn't provide power to the pump and why it didn't work. Installed a new controller as well. Bell will be my go to repair source when needed again and I am recommending them to ThermoSpa to become a recommended repair source."

"I called Bell Pool for estimate on a pool repair and issues with chemical/algae problems. I spoke with Sheila at the office. She is friendly, knowledgeable, and professional. Josh did a repair and was quick and professional. I also had the opportunity to meet the owner, Ed, when he came out to the house to better understand chemical issues. He spent the time to check and diagnose my pool, and suggested a treatment that will potentially save me hundreds of dollars and work more effectively than an ozone generator that I was considering. He is a genuine, knowledgeable, and hard working man. He spent an hour testing and diagnosing pool before making recommendation, and was never pushy about using his service or products. I would not hesitate to use them again and highly recommend their service."

"Everyone always mentions that they rarely write reviews but I'm not one of those. When you discover a gem in a highly competitive industry, it helps commerce to share the benefits of their service. This company truly delivers. Their staff is punctual, friendly, extremely knowledgeable about water chemistry and pump equipment. The owner has been present at every visit while working on our older model spa. He knows all the manufacturers and is extremely helpful regarding training and post visit support. I work in mechanical manufacturing as a sales person and was truly impressed from explanation of the problem, repair quote that was fair, and performance with thorough testing before departing. If there were more stars I'd offer them. With so many Service providers in the pool and spa business of Central & South TX, these folks are far and away the best value and quality of service for the dollar."