DePAW Pet Resort 100 South Glengarry Drive, Geneva, IL 60134

"I think this is a great place! My dog had a wonderful time and was well supervised and I'm going to bring him back for a playdate again, I think he's going to go every week!!"

"They did a good job grooming my dog but. The prices doubled in the past year. Used to be $80 for grooming and went up to $155. I will definitely be looking at other dog grooming services."

"When i called DePaw about boarding our dog for 2 weeks spring of 2023, i asked about the daily fee. I was told about 3 levels of boarding fee, 2 of them with 2 "play periods" a day. I chose the middle one which was at that time, $24.95 per day. At no time during the phone call, did the DePaw employee mention any other boarding fees. (We did get nails and a bath during the stay and those charges were fine). No fees at that time were listed on their website. So, I was expecting a total amount due, per the information provided at the time i made the reservation, of approximately in the $300 - $400 range. When picking our our dog, I was shocked to be given a bill for over $1,000.00. I told the woman taking payment that this was not what i was quoted. She replied that there is an overnight fee as well. This was NOT told to me at the time i placed the reservation, it was not provided to me via any means, and it was not on the website at this time. I noted this in my survey thinking, ok they'll get back to me but no one did. I would like to add that my dog seemed to get very good care. I like DePaw from the standpoint of those who took care of my dog, they seem to love and take good care of dogs. My thought is when boarding with them, make darn sure you get something in writing as to the total of your boarding fee up front."

"If you take your pup here, and drive around the building down commerce drive, you will see this kennel they put dogs in all the time. No greenery for them to even pee on. The first time I witnessed it, it was a short haired pitty in the snow and 17 degrees absolutely shouting and barking to get let in. I had to physically walk in to the business and tell them to let that poor baby inside. This place charges way too much to be putting your dog in an empty kennel in the cold and rain and when they jump on the doors to come in and bark for 10 minutes or more at a time, they come out and yell at your dog. I have complained many times because I work on the same street, and they’re always rude. Then they always let the dog in RIGHT AWAY. Don’t take your dog here, I wouldn’t. Not for the price! This is just one of the times I witnessed this! Side note in this video this poor guy had already been barking for 10+minutes, and it was raining/sleeting outside. Then the worker finally came out after I called and complained, and she started screaming at him and intimidated him to back away from the door. I wish I would have kept recording but I HAD TO CALL"

"Cannot say enough great things about DEPAW. We have done one on one training with Grace, who is so knowledgeable and a really sweet person. We've done pack walks led by Deb, who really knows her stuff and makes dog training fun. Additionally, we have trusted our pup to board with DePAW countless times over the last year and have really enjoyed getting to know the staff and they take such great care of the dogs. Highly recommend this facility for ANYTHING per related!"