Millbrook Animal Care Clinic 1881 South Randall Road, Geneva, IL 60134

"We brought our 18 yr old rescue dog in (has been a patient of yours since he was 7 or 8) for a quality of life check as he was not doing well and we kind of knew what was going to end up happening. Sparky was my wife’s soulmate pet. He went everywhere with her and she had to take him in without me and with two of our kids. She made the guy wrenching decision to humanely put him down. She and my kids were a mess of tears as you can imagine. This was a very cold experience for her. It was transactional. Once payment was taken, it was like they had no use for her anymore and allowed her little time to grieve. She paid extra (that should not be a line item in the bill) to get his paw print and you wanted $20 per paw. She also asked for a clip of his hair. When it was all said and done and they took Sparky away, my wife was a sobbing mess and destroyed. She walked into the loud lobby where no one said bye or acknowledged her and she had to walk through happy clientele and their pets. Common courtesy would be to light a candle in reverence of a pet being put down so the waiting room and staff were cognizant of the sorrow. We also did not receive an email, phone call, text, or anything letting us know when we could pick up the paw print and hair clipping. I had to call today, over a week later, and they said it was ready the day after he died. I get it, businesses are busy. But bedside manner goes a long way. The actual vet was kind but the entire process was cold and devastating for my family. This is not the first pet we have had to put down but this is the first time we have felt this awful afterwards. I hope this was a one off and this does not happen to anyone else on one of the hardest days of their lives."

"Dr.David is excellant at his job. Very knowledgeable and has answered all my questions about raising a puppy again. My thanks to him and his staff."

"I had to bring my dog Daisy there during a very scary time she was diagnosed with Cushings. Dr. Jill made my mind at ease. Not only with her exceptional care of my dog but also, that of a frightened dog mom. She compiled articles for me to read and never let me wait long for results. Her staff is also amazing and talk to my dog, as well as, me. Which was very important for me. I highly recommend! I travel 45mn to an hour because of the care Daisy receives!"

"Me, my husband, and our dog recently moved to the area and we were lucky enough to find this vet clinic. My dog, Lenny, is in LOVE with Dr. Jill! Out of all the vets we've had and all the clinics we've taken him to, Millbrook is the most friendly and skilled. Their exams are incredibly thorough and we were able to diagnose my baby with some lifelong issues that were overlooked by other vets. Now he's on the correct medications to help with his arthritis and seasonal allergies. They also offer grooming services and they made my Lenny soft and fluffy!! LOVE MILLBROOK!"

"I had the same vet for more than 30 years. It has been a struggle to find a good place for my sweet George, especially since I’ve moved so far away from my previous home. The search is over!!! We have found our new vet and could not be happier! It started with the very efficient website for not only scheduling but also the ease of getting the previous records. Then the reminders! In this day and age of crazy busy… much appreciated. Next…it’s time for the appt. Where do I start?!! The place is spotless, the front desk staff is incredibly friendly and kind, the tech couldn’t be sweeter, the room…. So clean and fresh smelling! Then…. The doctor! Wow! Dr. David Kaufman had great reviews on line. That was a plus for me in looking for a new vet for my sweet George. However, many of the reviews were regarding dogs. I was curious to see how he was with a cat. Well, here I am, a woman of many words and I’m struggling to find the right ones to say how terrific Dr. Kaufman is! He was informative, kind, thoughtful, knowledgeable, amazing with cats (he has 3 of his own so that made me so happy!). He never made me feel rushed. He took his time to explain everything. He is also very conservative. I did not feel like he was pushing anything in regards to treatments or medication. He is honest, full of integrity and is a great find! So happy I decided to try this Clinic after seeing it on my hundreds of trips up and down Randall Road! I told him before I left he is “stuck with us!” So pleased with my experience. Oh wait! Then there was the check out… again, super sweet front desk staff… but the prices! SO reasonable! I am beyond happy with my experience here! I would recommend this place to anyone with any kind of pet! You will not be disappointed! I am posting a few pictures so you can see just how happy and at ease George was for this visit. We are very satisfied customers! :)"