VCA Aurora Animal Hospital 2600 West Galena Boulevard, Aurora, IL 60506

"I had brought my puppy Kash in who was very sick. After going to 4 different hospitals, I had called this place. They took us in right away. After about a hour, I was able to speak to the doctor who then told me he had parvo after running a couple blood tests. Kelly who helped Kash was very sweet and after he received treatment he was back to normal in less than a week. I highly recommend this place. The staff are amazing and price wise is very reasonable. Thank you for saving my baby boy!!"

"VCA will do anything to avoid actually talking to you about your concerns. They will choose to ignore your emails and send you off when you call them. A manager will almost always never be available. After almost 2 months of emailing I finally get a reply. They will send their reply from a completely different email in hopes you don’t see it in time. I had a Dr. reach out to me through phone call. No matter how many times I explained why I was so upset about the treatment of my dog, he kept claiming he can’t understand why I’m upset at all 1) My dog was brought in for vomiting and diarrhea. The intake nurse or aid DID NOT relay that IMPORTANT information to the vet. I was very specific about how the color from his vomit and diarrhea were the same exact color and consistency. He said this was “News” to him. 2) I’m upset that they gave my dog an ultrasound and never told me about it. (It was free. The point was I need to know what you’re doing to my dog as he can’t speak to me and tell me) 3) I’m upset that when we were discharged that I was told his stomach issues were definitely from a pig ear he had eaten 1 to 1.5 hrs before. 4) I’m upset that they didn’t tell me anymore signs to look out for if he doesn’t get better. 5) I’m upset that the notes forwarded to his NEW emergency vet contained new information about ultrasound (unbeknownst to me at the time) but MY paper work to take home did not contain any of that information. 6) I’m upset they didn’t do any additional testing. 7) I’m upset I paid $1485.53 for hydration, pain meds, and basic testing to not find any kind of root cause for my dogs extreme discomfort. 8) I’m upset that they couldn’t take my dogs temperature, so they just didn’t take it at all! NO ONE told me about it. They could have brought him back to the room I was in and done it there, as my dog is calmer with me around. The vet I talked to admitted that VCA should be more transparent with their customers and that not having that info on my paper work was wrong. He assured me he would bring it up at the next board meeting and then call me back. He also promised that I may not get all my money back, but it would be enough to alleviate the burden of not finding the actual problem, as well as having to pay another emergency vet to fix the problem for them. I received $53.12 or something rather back as a “reimbursement” ONLY for the pain meds… The problem turned out to be C-Diff, a severe intestinal infection. The vet I talked to argued with me about how that’s impossible as C-Diff isn’t a “proven” disease in dogs… supposedly. The only good thing I liked about this vet is he did describe in great detail other stomach virus’ and other causes to stomach discomfort in dogs. I can tell he really loves his job. He did compare stomach issues in dogs a lot to his wife’s stomach issues and surgeries. I don’t know if that was to simply compare or for sympathy. I do feel he wore me down on purpose because no matter how many times I had to read off the list of problems he would just say “I’m just not understanding what your specific problem is…” ALL OF IT, sir. After paying $1485.53 at VCA for nothing. I had to pay an additional $690, which a GREAT price, to get an actual diagnosis and cure for my dog. Ever since my dog has been fine. Cured from a potentially life threatening infection that VCA missed. If I went home and gave him the pain meds for the length of time VCA wanted me to, my dog would be dead. My theory is that they don’t diagnosis an animal on the first visit. The owner will have to bring the animal back for a second time to get a real treatment. Thus, double charging people on purpose."

"We had a great experience bringing our Doberman puppy last night due to broken leg and poor fitting splint placed by a previous doctor. We appreciated the ER vet who spoke with us in much detail regarding the injury and what needs to be done. She even spent extra time giving us advice about our dog breed that weren’t in relation to our visit. Our animals are like our children, and I trust this staff 100% with mine!"

"After trying a few vets for our anxious dogs, the team at VCA Aurora has been such a blessing. We and our kiddos feel so well cared for here! We initially came to the ER after a scare with a bloody bowel movement, and they were so sweet and loving with our little one and explained everything they were doing so well to us. Dr Curran and her team were superheroes looking after her over night and calling us with updates every chance she got. After such a great experience with their whole staff we decided to make VCA Aurora our full time vet and couldn’t be happier with the general care team. Dr Meadows, Nick, and the techs are all so thoughtful and really put our girls at ease. We really feel like they care!"

"I have four dogs so I had to split up their wellness exams. Both GP doctors and their techs were amazing. They took great care in making sure my pets were calm and comfortable for both vaccines and blood draws. Lots of treats, sweet voices and a ton of head pats. Love the team here would recommend them always."