PetSmart

"Please have store/ animal care manager reach out to me about getting your poor bettas into better enclosures. I'm a local hobbyist aquarist willing to help. The store seems lacking in customer service as is, so a better reputation to support what the store stands for cant harm you. Staff needs to be passionate about animals As for customers, stop buying animals you haven't even researched. Get better products as well."

"Staff assigned did now show yesterday. Rescheduled for today 2/23. Got 5% off. When went to pick up my dog @ 4pm. No one grooming desk. Yelled etc. They were busy in back. Finally sat on floor and waited 25 min. Not even a real apology. And a bad job on the face like nothing was done"

"Picked up some more fish that the kids said "they needed," and it wasn't a fish. We (i) was talked into a school of fish. You know, they have to be moved with ALL their friends too. And because this store had several black fish in that species which " are hard to get" "we" had to have them. Staff was great, chased several fish 10 mins. Store was clean which included tanks,cages, and habitats So even though it was a BIG BOX store, it was kept up."

"We tried out this store, looking for more toys for our cockatiel. We were not overly impressed with the selection, especially since you sell birds. There was some stuff, but not as much as other locations we have been to. Staff was friendly!"

"Lexi was amazing with my Great Pyrenees! He is a very nervous and shy boy and they made him feel right at home. I could tell by the time I picked him up he was so happy and felt very comfortable with them which can be difficult for him! I could tell that Lexi worked very hard with him and it was not an easy job. He is a big boy with a lot of fur but she handled it like a champ. Lexi not only did an amazing job with him but gave me so many tips on how to treat his fur type in the future. I could tell she and her team loved my boy and were very passionate about helping dogs. So nice to know my boy was in a good hands while he was away from me! Sadly, I am moving to Wisconsin but if I wasn’t, I would no doubt take him here again!"