James Avery Artisan Jewelry 25723 U.S. 290, Cypress, TX 77429

"Yesterday 1/14/23 I went into James Avery around 12pm to add charms to my bracelet i never got a “hi welcome in or anything” the young ladies at the front were just talking the whole time. I walked up there and told her I wanted to put charms on my bracelet. Never ever have I had to put my own charms on with the pin, she handed me two pins and told me to put them on mind you I’m scared of any type of needle or pin incase I poke myself. I indeed ended up poking myself with the pin and started to feel light headed. I got my first charm bracelet when I was 1 I’m now 20 I’ve never ever had to put my own charms on. When I returned to pick it up I brought my mother because she’s always wanted a charm bracelet. When we walked in the same girl was working from the morning , still no hi hello or do you need help with anything? Although , when the next couple walked in she walked right up to them with a smile and asking if they needed anything my mom responded and said thank you for asking me if I needed help the girl then laughed and walked away and my mom said I want this bracelet and the worker then replied with “oh you were being serious”. My mom didn’t end up getting anything because she felt uncomfortable and judged and it was her first time and it made me sad because I love your company but not when we get treated like that. Finally the girl came back and asked what bracelet and my mom asked for the price and she said she would be right back but walked back behind the counter and started to laugh and talk with another employee."

"The line was long but moved very quickly. Everyone is alway so nice and helpful. They have lots to choose from, whether you want a ring, necklace, or charm."

"Very professional sales woman and helpful too. Helped me get the right size bracelet for a gift."

"Today, 8/11/22 @ 12:30pm, the moment I walked into James Avery Cypress location, the atmosphere was warm and inviting. I was greeted with a genuine smile by Andrea. She immediately asked if she could assist me. It felt good to be in this store because of the atmosphere. I kinda went past my limit $$$$ but I did not mind because the service was so great. This store must have great managers because all 3 ladies working at the time I was in the store, were very friendly and diligently helping customers. GREAT JOB and please keep up the EXCELLENT SERVICE! You are appreciated."