Animal Care Center of Shorewood

"We used to be patients here until recently that changed. It breaks our hearts having to make the decision to no longer come due to the experience we received from the staff. We were told they can no longer help treat our dog’s health issue and wasn’t allowed to speak to anyone but a receptionist that wasn’t knowledgeable about the health record. We asked to speak to her vet and was told she would call us, but didn’t receive a call or any form of communication once we requested records to be transferred to a different vet. It saddens us since we put a pet down here a few years ago and had a great experience until now. I wouldn’t recommend bringing your pets here. The prices are unreasonable as well with trying to get an appointment. Very unprofessional with the staff and how our situation was handled."

"Absolutely terrible way to do business. They made an appointment for my dogs ear, didn’t even look into his ear because he’s a German shepherd they wanted him muzzled. He wasn’t barking or growling. Just scared. They told me that his ear got water in it probably and gave me something for yeast. I brought him home and he didn’t get better so I made another appointment. Gave him gabapentin the night before and the day off they still wouldn’t look in his ears. Gave me a tube of nystatin. The vet said it might be food allergies. Mind you I paid 400$ for these two visits. I brought him across the street a month later to the other shorewood vet. They looked in his ears and said he has an outer ear infection. I called ands asked for my money back since they did nothing they told me no. My dog had an ear infection for three months."

"I feel so blessed to have met Doctor Kelly!!! She is one of the good ones!! She stepped up with no questions no hesitations to an emergency situation and acted quickly to save a life!!! I am so grateful words can’t even describe!! The world can be a scary place but knowing there’s genuine good people left gives us hope!! Thank you Doctor Kelly from all of us for doing all u can to save another one of gods creatures!!!"

"Great place and great people. Kermit our pit loves coming here, he is always so happy to see everyone that works here! Got his ears cleaned and nails done too."

"Had my first appointment with Animal Care Center of Shorewood earlier this week and could not be happier that I made the switch over to them. The front desk staff was very friendly both to me and my dog Annie. The facility is so fresh and kept so clean which I really appreciated. We met with Dr K and she was fantastic. She took the time to get to know Annie and learn about her health history. Provided a complete checkup and recommendations that I felt very pleased me. My only regret is that I did not switch over to them sooner!"