Jewel-Osco 199 Brook Forest Avenue, Shorewood, IL 60404

"Love this Jewel, and we do there all the time. Service is always good and the employees are friendly. Today, I went to get balloons and flowers for my daughters birthday, and no one was around to assist. It was a Sunday morning, so maybe they were short staffed. I'm not very good and arranging these items into a good looking package. I picked out some flowers, (Roses cause I don't know any better) and 3 stacks of balloons that said happy birthday. I paid for the items and went to my car. When I got home much of the air was no longer in the balloons. $60 on balloons and gone in a second. It was windy and cold, so maybe that's why, but I parked real close to avoid that situation. I'm a big fan of Jewel and will continue to shop there in the future, can't let 1 bad experience be viewed as the norm."

"This has become the worst Jewel in the area. Staff is unwilling to help with questions. I could not find something and I was pointed to 3 other departments to ask someone else. Is common practice no longer to walk the customer to the item to provide better customer experience. Left without the item but not without first noticing how disgusting the store is. Milk diapers looked like they haven't been changes in 6 months. Smell was horrible and off putting. I usually go to the Minooka location and I'll stick with that one going forward."

"the management here is uncanny!! great staff!! great selection!! just great!!!"

"I just want to shout out to Damian from the Deli department!! I called this jewel because the jewel on Caton farm failed me! I pre ordered fried chicken for a wedding and they never made my order and failed to take my order down! Called Sherwood and Damian was helpful and understanding and had my chicken order ready within 40 minutes!!! Thank you !"

"They store the bottled water pallets outside in the back of the building. I wouldn’t want to buy water that has been sitting in the sun for who knows how long. That doesn’t seem very sanitary. Who know what kind of people or animals are around at night. I have observed this for a year now, so it’s not a temporary thing. Updating because they still store their bottled water outside!! Chemicals are leeching into the water because of the hot sun. Do something about it!"