CVS

"Cvs in shorewood illinois. Someone tricked us to signing up for the cvs care plus or something. Misled us that our credit card is needed but won't be used then I was surprised to find out that there was a $5 monthly fee. I'm a very busy person and so I was on the phone waiting for almost an hour for customer service. I eventually drove to the store thinking it will be faster only to find out they can't do anything at the store. Since I didn't know I had to pay a monthly fee, I didn't bother making an account, then it was a pain to log into the account. Waste of time and energy. And now I have to type this and waste 20 mins of my time."

"I absolutely love this pharmacy location. I had my last straw with the Walgreens we had been using and started using this pharmacy instead. Prescriptions are always ready on time, the staff is attentive, and today in particular they had my daughters prescription ready from the Minute Clinic in only 10 minutes and got me in and out for a flu shot in the same time. Will continue using this pharmacy location for sure!"

"Terrible experience with the pharmacy in the last two weeks. First, I went to get the prescription from the clinic and the pharmacist didn't even look at me and said that it was on the shelf. Went to get the prescription and came back to pay and I overheard her say "why didn't he just go to the front and pay wasting my time" to another member and to which I responded "oh you wanted me to go up front." She felt embarrassed that I heard her she rang me up. Second time was the fulfillment of a drug I needed right away. They took my script and said they'll try to get it filled. These pharmacists were nice. Script went unfulfilled but it was not processed through insurance because of the type of medicine (even though it said to use an alternative generic on the script). Called the next morning and did talk to a nice pharmacist who helped me under the issue and came up with a solution. Later that evening came back to the pharmacy and encountered a different pharmacist who was really rude. She pretty much read the script of why it wasn't fulfilled and did not even ask about the conversation I had with prior pharmacist and before I could ask a clarify question she said did I have any more questions. Even before I could respond to that she asked again and repeated herself. I drove off. Still no script. I'll be going to another CVS for prescriptions, which is unfortunate since this is so close to my house."

"The pharmacy department at this place is the worst I’ve ever seen! Twice they’ve caused me nothing but trouble. The first time they never filled my pill because it was “out of stock” but never informed me. I had to call daily to ask when I’m getting my meds that I needed!! The second time I go through the drive thru and sit there and wait 15 min just for me to get to the window for her to tell u me you’re gonna have to go back and get in line in order for her to run my goodrx code. A line that was packed and I had my child with me crying. She was not compassionate and mind you this was the pharmacist. That same day I switched to Walgreens across the street and it’s never been easier. Don’t use this pharmacy unless you want to be treated like garbage and not get your pills on time."

"Newest: Mike in the pharmacy was super helpful and nice! KZ was super nice and helpful as well! Thanks for restoring my faith in CVS! Eta: we get constant texts to pick up our prescription, get there, and there is no pharmacicst on duty so we cannot pick it up. Older: This place has been progressively going downhill. Their phone system is the most obnoxious thing on the planet. I have been trying to reach a human all day and keep getting hung up on by their system that times out. I have been waiting ALL DAY for a prescription to be filled and have heard nothing. Last time I checked, people usually need medication for LIFE."