Petco

"I honestly have not been to Petco in years... The last time I went there was to get my puppy's nails cut. I left her with the groomer and went into the store. I was paged back to the grooming area after my puppy had started trying to bite the groomer. I asked what happened and was told that she just freaked out and started trying to bite. I asked if they had cut a nail too short, was told "no", yet I saw blood on her paw and what looked like corn starch on her nail. I will never give them a dime of my money after being lied to..."

"Petco does not care about animals or their customers! I ordered food for my service dog and an infant animal 6 days ago. I even paid for shipping. It said I would receive the order by December 4th. They sent me a tracking number for a package they never shipped. I checked for 3 days and it still didn't ship. I called them and was told standard delivery is 5 to 7 days. It had already been 5 days going on six, and they had not shipped the order still so there was no way I would get it within 7 days. I spoke to the most rude representative named Nes who did not resolve the issue and put me on hold a couple of times while I was in the middle of asking her something and left me there for five plus minutes. After I hung up on her somehow I got an email from Petco support chat Department that showed some notes she put on my phone call. It was entirely untrue. She said she had offered to send me a same-day shipment of single packs till the bigger shipment arrived, but she did not. I did get an email that said a same day order have been placed for me yesterday and I would receive an email when it was on its way, but guess what? It never came either. So Petco took a disabled person's money under pure misrepresentation. And even when pleading with her on the phone yesterday that my 10-year-old service dog is going to be without food as of today they did nothing. As of now they still have my money that I budgeted to feed my animals and my animals still have no food and it's been 6 days. Check their tracking numbers again this morning and nothing has shipped still. They have no intentions of sending this order I guess they just stole my money. Most disgusting service interaction I've with animal care in my life! I will go out of my way to never give Petco another dollar of my money again."

"So I went in to get a turtle for my new apartment... Telling the manger I'd need a temporary tank while I built him one seemed to be an issue. And he tells me if I need a 20gl tank, now most of their tanks that size are easily 100+... Which is a lot considering this is a temporary deal. But the guy won't budge keeps talking about getting the biggest size for him as an adult... Even though he's half that size. Whatever I say, so I came up with a pretty good idea. Look online says it's fine to house turtles in a large plastic tub. And I get one that's more than big enough. But dude still says no... Once again telling me to buy ours and it be okay... The manger this was. Bro talking about the creatures well-being while you got em in tank with water and a log yeah won't be coming here and headed to another store. If I were you I wouldn't come here either... Bunch of money grubbers."

"My dog was groomed incredibly well, with great attention given to personal preferences and my dog's comfort. She has had severely negative grooming in the past, and Petco has never been a problem. I'm back living closer to Petco again, and they will be the regular groomers from now on. Highly recommend. Jace is amazing, and other groomers were also working with great care and compassion towards their little furry customers. Jace did exactly as i'd hoped, with a somewhat 'summer' twist to a usual mini-schnauzer haircut (I'm not a fan of the sharp angled cuts)... my pup came home much more comfortable :) Edit- Second appointment was very good- and Jace again made my dog look good- and she was calm and happy when I picked her up."

"Sam the manager is super rude! I called Petco in Rockford Saturday night and talked to a nice lady about if the had any male cumberland turtles she said yes they have 6 turtles and someone could tell me witch ones are male when I get there. Sunday I got up and drove 40min to purchase the turtle. I met with Sam and said I would like to purchase a male turtle to go with my 2 female turtles I had purchased at Dekalb IL. weeks prior. She was rude and told me she couldn't tell me anything about the turtles it wasn't aloud, So I Google it and picked out the one I want to then be told I couldn't purchase it because I was going to put it outdoors in my fenced in pond. I showed her a picture of the fenced in pond and my other two turtles. She just got ruder.! The crazy thing is a fenced in pond isn't okay but they have 6 5inch turtle in one aquarium."