Walmart Supercenter 3902 West Riverside Boulevard, Rockford, IL 61101

"If I could give 0 stars, I would. This location is one of the most neglected and careless walmart stores I've seen. The staff, mostly younger people, walk around grumpy and upset when a customer asks for assistance. I waited 30 minutes for an associate to come to the sporting goods counter, after pressing the button to summon someone. No one came and no one even walked by so I went to the front to ask them to page an employee to the counter. I went back and waited for 10 minutes after hearing her announcement over the intercom. No luck. I left and will never return. The store was also very dirty and not taken care of. Maybe if the employees would stop dancing around the store on their phones and stop playing the the store products, and then decided to pick up the fallen items off the shelves and sweep the floors, this location would be less cluttered and dirty."

"If I could of gave them one star I would their loss prevention guy who is a twerp who thinks with that title he’s somebody! Tonight I’ve never been so embarrassed in my life because of this man! My 7 turning 8 at midnight daughter were getting her cupcakes for her class we were checking out and talking to the girls who were hyping my daughter up with her stitch outfit and telling her happy birthday… I truly thought both cupcakes scanned a mistake when your enjoying your kid take in all the birthday love. This little man dragged me and my daughter in the back with 2 giant fake cops. Instead of letting me correct a mistake which I was gladly willing to correct now you are threatening the cops on me and to arrest me if I don’t give you my information! My daughter is now traumatized over this balling her eyes out a few hours before her birthday! How is this ok? How is it that most of the people working there are so rude and are unwilling to help your customers?! And then once I made enough of a scene in the back room because how dare you! I finally retrieved my purchases at the customer service, and they tried to snatch what I had already bought away from me. And then, as I was walking out and telling them that I will no longer be spending money here they said I don’t spend enough money here and it doesn’t matter who cares. I spend well over $2000 a month here easily but not no more!"

"This is the best Walmart in Rockford. I use their grocery pick-up every week, and they always do an amazing job. My order has never been wrong or late. The employees are always incredibly polite and helpful. Their automotive department is awesome, too!"

"I needed help finding mashed potatoes I kept going to the wrong aisle. There was a store associate name Christina, who is picking orders in the same aisle that I couldn’t find my item. I simply asked her. Can you help me find the mashed potatoes? Am I close? She said I don’t know. I said how do you not know you’re literally picking orders right now so of course you know where the mashed potatoes are she was so rude to me and then finished the conversation with her telling me she’s very new and she can’t help me out at all. It’s ridiculous. She literally visibly looked like she was high on marijuana. I then went to the check out to try to tell someone that hey, you know I have a complaint like I was just treated pretty rudely and I didn’t find my mashed potatoes that are for my girlfriend who just had wisdom teeth surgery so not only did I get treated awful I didn’t find the item that I needed either and it doesn’t seem like any other associates. Give two cares in the world about complaints on other staff I needed help inside of Walmart and instead I got treated rudely. I’m done shopping here. I understand that people doing online orders are probably busy but it literally took two seconds for her to say hey you know it’s an aisle this way or an aisle that way I didn’t ask her to walk me to it she just lied and acted lazy and rude. It’s bad enough that we have to check our groceries out on our own, but now we have to literally hope that we can find the items because associates don’t want to help us these days. Ridiculous."