Austin Sports Medicine: MRI Campus

"My MRI tech was friendly and informative. Got in, got my MRI done and got out. Very quick and easy process."

"(This is a review of the MRI office, specifically the tech. Our experience with the physician and clinical staff at the 38th street clinic has been wonderful.) My son went in to the central MRI campus today (08/17/2022) to have an MRI of his elbow. He stated that as soon as she was alone with him, the MRI tech had an aggressive and rude attitude and made him feel very uncomfortable. She also did not warn him of the MRI machine noises and how loud and disturbing they are. She didn't ask him if he is uncomfortable in small spaces nor tell him how long the procedure would be. She offered no MRI safe ear protection or eye mask for physical comfort. I am an ICU nurse at AscensionSeton Medical Center and often take my patients down to MRI, working closely with the MRI techs. The compassion, care and thought that is present in the delivery of patient care I witness in our MRI techs was completely lacking with this particular tech. It's so incredibly disappointing. My son came out of the MRI feeling dizzy, lightheaded and got semi-syncopal and had to lay on the reception room couch for 10 minutes before he could get up. I asked for a bottle of water from the receptionist and pointed to him laying out on the couch. He felt almost traumatized by that experience and complained that the tech was so rude and uncaring with him. At the very least, this middle-aged tech needs to have some basic education on bedside manner and how to properly prepare a patient for an experience like an MRI. I could hear the receptionist and office manager discussing their office's staffing shortage, so I understand they may be desperate for staffing like so many other places. But quality of care still shouldn't fall to wayside. And as a nurse who is often facing situations of staffing shortages and still prioritizes a compassionate delivery of care in a far more intensive environment, I think there is no acceptable reason or excuse for her attitude and behavior."

"As the old saying goes, I definitely should have read reviews before conducting business with Austin Sports Medicine (ASM) and I paid for it firsthand months after my actual MRI was done in May 2021. The professional services pertaining to in-facility treatment and care was satisfactory, but the one motivator for me eliminating my chances of ever doing business with ASM again would, hands down, be their administrative folks. This, honestly, could have even been reconciled at the MRI location as it still counts as a step in the overall lifecycle I took with ASM. Prior to my two MRIs, I was given a quote which one would expect the actual cost to resemble a quote rather closely once you actually receive the bill(s). Not the case with ASM and when I inquired on the discrepancy, they repeatedly deferred to insurance and my own lack of understanding as the reason for the discrepancy. Not until the predicament reached the CEO was there ever any real ownership or client satisfaction strategy put into play. Strike 1 ASM. Fast forward to July 2021, and two ominous MRI readings found their way onto my insurance claims. Was this ever mentioned by ASM in the original quote? You guessed it, nope! For not being at my deductible for 2021, those two charges put me over $300 from this original "quote" ASM provided. When I inquired about the readings, you guessed it again, I was immediately struck with deflection of ownership and blame on other parties. Strike 2 ASM. Not only after I found myself in this situation did I peruse other reviews, and goodness, that is why I mentioned it at the beginning of this review. This does not appear to be ASMs first rodeo in painting inaccurate portraits for their patients. After their CEO refused to speak over the phone, would only converse via email (sketchy within itself) did I realize that was the last straw for me. Strike 3 ASM and you're out as the old saying goes. I would highly recommend asking about all possible prices upfront and for ASMs administrative staff, perhaps, embarking on some sort of training in client/patient relations as opportunities clearly exist from the TOP down."