Memorial Hermann Medical Group Clear Lake 19419 Gulf Freeway, Webster, TX 77598

"Unfortunately this doctor reaffirmed my distaste for doctors. Maybe it’s inexperience-she seems very young… but she has horrible bedside manner and either doesn’t know or doesn’t care what to do. She basically told me I’m just old and should try to exercise …(“these things happen with age”) and that there’s “nothing else she can do” outside of a basic blood panel that had no abnormalities. After insisting that something is wrong… she then said “maybe we could do an ultra sound”. Definitely would not recommend."

"scheduled my appointment at this location two days in advance came in for appointments and front desk told me i am so sorry but this provider is not accredited with your insurance. go next door to urgent care. rude and disrespectful wasted my time my insurance has been on file for 6 months why was this not verified in advance."

"The medical staff are not nice to new patients, nor should work in a doctor's office at this point. I could not schedule an appointment with Dr. James Truong because the medical assistant said that my insurance is HMO, and therefore I could not see the doctor because a different doctor was listed. I explained my previous doctor refused to see me because of an insurance issue, but the medical assistant STILL refused to help me schedule my appointment! Why in the world would you allow patients to come in to see a doctor with an HMO plan if you are going to turn them down?! The front desk receptionist even hung up on me, and she gave me a difficult time when I first saw Dr. Truong by making me pay a copay when I have disability insurance! I was told by BOTH of my insurances I do NOT pay a copay! Don't come here, it's a waste of your precious time and resources!"

"I used to see another doctor, who is no longer with this practice. I scheduled an appointment with Dr. Tu for a well-woman, since I'm an established patient at this location. Dr. Tu is awesome! She is very easy to talk to and down to earth. She was funny and direct, when appropriate. I left my appointment feeling a sense of relief to have her as my new PCP."

"The Doctor and Staff are very friendly and good to you. I was not feeling well today and my Doctor saw me same day which I was very impressed. Did not even wait long in the lobby at all. Dr Generallo is a sweet Doctor that cares and listens. She took really good care of me as she always does today. If you are looking for a great Doctor for you and your family you found the right place."