Keller Family Medical Center

"Wow! They are awful! The refused care! They told me I have no input in how I want to be treated that they will treat me the way they want to, even though I told them I know my body and what will get me better again, such a as single shot to relief some pain. I went there over a little sharp pain on the inner side of one of my knees. I explained to them that I have been taking advil every day for 2 weeks and it feel betters. Nothing is broken. I asked them for a steriod shot. They refused! I told them this has happened to me twice over a 20 year span on my shoulders and this will instantly heal the situation. They told me no steriod shot. Wow! they refused to help me. They told me I needed to get xrays done. I said I have nothing broken, but they said after I get xrays they will give me a shot. They lied. No shot. Then they tell me to wear a cast for three days, which no cast is needed, and they will send out for an MRI in a few days after the insurance company approves it. I told them no cast is needed. Advil works, so a steroid shot will instantly within a day or two heal it. They said no. They will do what they want to do. I asked them to let me speak to the person whom I dealt with and they said no. They told me patient has no say so in their treatment, that they do what they want to do, nor can I ask or question their authority! No one would talk to me other than an office staff member, not even a doctor, not even a DR or a manager, just some woman, telling me this is how it is and it is your problem not ours-on the way you want to be treated! I came in for one shot to get better, but they refused. By now my inner portion of my knee would be completely pain free if they had treated me. Their attitude is sickening. We do things our way, and you have no input. Then she said the steroids will be administered orally, so I said fine. Let us do it, but she refused!"

"I ran out of my medication so I made an appointment. The receptionist said I had to re schedule because I was late. Never once did they say, we can give you a portion of your prescription to hold you over. Furthermore, I can remember sitting and waiting for THEM for as long as 25 minutes. HOWEVER, it’s ok to push us patients away if we are 11 minutes late. Very unfair."

"I absolutely love Keller Family Medical Center. I have been going there for the past few years and cannot picture going anywhere else. Dr. Dingess has always been helpful and every interaction I’ve had with the staff has been positive. I cannot recommend them enough!"

"Made new patient appointment today. I sat in waiting room for 2 hours and approached desk asking receptionist why my name hasn’t been called. The heavy set woman with mustache and side burns said I was late and I was no showed! She literally saw me sitting less than 5 feet away for two hours and never said a word to me! Less than 3 people in office. I do not recommend"