Advanced Women's Health of Chicago: Dr. Sue Kafali, MD

"I needed a new OB/GYN and met with Dr. Kafali for my first visit today. I have a high-risk pregnancy so I was nervous about the appointment. Dr. Kafali was super friendly, engaging, knowledgeable, and informative every step of the way. I had to have a difficult conversation with her, but I was incredibly impressed with her respect, understanding, and support. She was compassionate and committed to making sure I receive the care I need. Thank you, Dr. Kafali. I look forward to seeing you again soon!"

"March 29, 2022. I was verbally and physically battered by Sue Kafali because of a google review that I wrote previously based on my experience at her office in February 2022. I have never in my life experienced such unprofessionalism and outright disrespect from a supposed professional. I came to Advanced Women's Health of Chicago for Dr. Tamara Perry specifically because she is a Black woman. My experience with her has been phenomenal, respectful and has been a safe space for me as she will be my surgeon for a procedure next week. Due to medical racism and high mortality rates for Black women compared to non-Black women, it was imperative I have my procedure done by someone I can identify with. My pre-op appt. was today. It started with Dr. Sue Kafali joining Dr. Perry and she proceeded to address the review that I left about my experience at her office. Sue was more concerned with the optics of her clinic, than ensuring I received top notch service and care as I literally have my procedure one week from today. Sue asked me to explain my review, I felt uncomfortable and explained but she started to debate my experience. This interaction was highly traumatic, as Sue stood over me in a threatening manner, I repeatedly said I wanted to focus on preparing for my procedure. Before she walked out she grabbed my shoulder which I pulled away from. Sue then slammed the door behind her. Dr. Perry and I were both in shock. After Dr. Kafali stormed out of the patient room, a staff member came into the room and told Dr. Perry that dr. Kafali requested to speak with her. This further delayed my pre-opt appt. and I could hear the entire conversation Dr. Kafali had with Dr. Perry where she not only attempted to dictate my appointment but also sabotage my relationship with Dr. Perry by saying I would be a problem for her and discouraged Dr. Perry from being my doctor. Dr. Perry came in and apologized for Dr. Kafali's behavior. However, the interaction was so traumatic, I cried, and couldn't even focus on asking questions regarding my surgery the following week. Dr. Perry consoled and assured me that I could call her or email her any questions that I have regarding the surgery. After my appt. ended, I then spent more time speaking with the office manager, Monique, where she was able to understand my perspective. I explained that Sue's behavior was unacceptable, she treated and spoke to me in an aggressive and combative manner and she assaulted me by grabbing my shoulder uninvitedly. Dr. Kafali treated me with outright disrespect, took away precious time from my pre-opt appt, debated my experience, stood over me in a threatening manner and touched me uninvitedly in a passive/aggressive manner. She further delayed my pre-opt appt. and the following patients' appts. due to the debacle. I am requesting an investigation Sue thinks because AWH is a private practice that she can treat people who look like me with disdain and apparent implicit bias and get away with it. I will escalate this issue further. I came to AWH for treatment, to heal and to be treated with respect. Sue your ego and narcissism exasperated the previous google review. A professional would have waited to speak with me after my pre-op appt. A professional would have simply stated "we appreciate your feedback and are taking necessary steps to improve patients' experiences" but that's not what happened today. Shame on you. Sue you owe me an apology, period!"

"Dr. Kafali is an excellent provider! She is very knowledgeable and makes you feel extremely comfortable. The bedside manner that she shows is incredible and rare to find! She takes the time to make sure her patients understand all of the information, feel heard and comfortable at all times. She is very thorough b it also makes the exam as quick and pleasant as possible. She is absolutely wonderful. Office is easy to locate, has accessible parking, and is very neat and clean. Staff & manager are all friendly. I highly recommend seeing Dr. Kafali. She is a gem in the OBGYN world!"

"Dr Kafali is a very compassionate and excellent health care provider! I will always be thankful to her - because of her swift and decisive action, I was able to be diagnosed and treated on time and now living without the disease. She takes time to listen to my concerns and gives life-changing advice. I recommend her to anyone seeking gynecology services- she is the best. The staff is very friendly and accommodating-any patient will feel welcome anytime they visit."

"Dr Kafali is truly the best! She really takes her time to address any questions or concerns. She makes the appointment feel so much more comfortable. Her staff as well have always been so nice!"