Sheraton Dallas Hotel

"Despite the crowd and some wait time Amaya in the reservation desk accommodated me in a timely manner and offered amazing welcoming customer service. My room was perfect and found a lot of comfortable space to unwind. Thank you, you are very much appreciated and looking forward to my next visit soon!"

"I have been here for 4 weeks for training. My stay was exemplary. The staff were very kind and accommodating. Special shout out to my favorite valet Johnnie. He was always there to greet me with a warm smile everyday! He would rush to the door to hold it open upon my return daily. He is the front line of exemplary customer service. He represents the hotel in a very special way. Thank you Johnnie for making my stay there a happy experience! The restaurant and bar were excellent with quality staff. My only recommendation would be to have a few more options to choose in dining. The food was excellent especially the wings. I recommend the Sheraton Dallas to visitors!"

"The only thing I could say that was good about this hotel was the service at the restaurant. Kudos to Elizabeth who was my server 2 nights in a row. She was awesome and recommended some great meals. Other than that, parking down right sucks. Had to park underground and had to get my key replaced because it did not work at the parking gates. Construction around the hotel made getting in and out of the underground parking a pain to deal with. There was a parking lot across the street, but I was told by the valet parking that it was closed because the hotel closed it because they anticipated a big group the next day and they estimated alot of car parking spaces were needed. I was highly disappointed in that the hotel closed off a parking lot that was conveniently located across the street. The room was alright, however one of the lamp posts kept flickering so couldn't use it. The location is down right horrible as it's right in the middle of downtown. Definitely will not stay here again."

"Hotel provides a lot of restaurants and bars so you do not have to go far to relax and eat and enjoy a drink. The gym is very large has ample things to do from cardio machines to free weights. They also have a swimming pool. Great to host a sales meeting. Rooms were okay. Would not hurt to have some updating. Fridge in the rooms with a coffee maker as I stayed in the central tower. Staff was very nice upon checking in and leaving."

"I had a particularly nice experience with Hermie and Ron. They went out of their way to make sure I was cared for, they remembered my name, and details such as how I like my coffee! That's the kind of experience that delights and can be expected from the Sheraton. They have the biggest gym I've ever seen at a hotel, with all the essential weight lifting machines including lat pull-down, row, leg press, etc. In addition, I was there with 2,000 fellow employees at our national conference. The Sheraton handled it SO well. I was blown away by their extensive service, customer-first attitude, and how effortless they made it seem. I travel twice a month and I can tell you that this hotel staff has flawless best practices in place for an enjoyable visit. It's also one of the few hotels that has reopened their frequent travelers club. It's was lovely."