SAP Services, LLC. 16903 Red Oak Drive, Houston, TX 77090

"My home warranty company sent this company to fix my leaking pipe. Scott cut my electric wire when he cut the sheet rock to fix the pipe leak. I told him I had no electricity in the room where he cut the wire. He said he would have the electric wire repaired. I called SAP and informed them that I did not have electricity in my breakfast room. After me calling them many times they made an appointment for Scott to come with an electrician to repair the wire. He never showed up and he would not answer the phone nor return my phone call. This company is very unprofessional. Update: If I could give zero stars I would. Company response is a lie. I was never told I could get some one else to make repairs and they would reimburse me. The date was not mixed up. No one showed up. I made an appointment after the mold was removed."

"Update: After my original post the owner himself came out to my home to resolve this issue with my faucet and insured he would address how things transpired internally. I am pleased with this outcome and have great appreciation and respect for how this was handled. I previously rated this service as a one star but will be updating to 3 and possibly higher after I received a direct call from the owner. He is addressing the issue himself and we have plans to rectify the issues. I greatly appreciate that simple call and look forward to working through this ordeal. Seems as if this contractor has a history of not finishing jobs. I was assigned SAP from my home warranty company and this has been the worst experience ever. So bad that I am considering changing from my home warrant company. The technician missed their scheduled window to replace my faucet then reported that I missed the appointment when I already inconveniently rearranged my appointments for the day. The technician did not call as indicated nor did I receive a call back to reschedule after messages were left. This is totally unacceptable and unprofessional. This is simple stuff!"

"The plumber we were assigned installed an RV faucet in our kitchen (instead of an actual kitchen faucet). When my husband asked him about the low water pressure (it was just a trickle of water), he pretended to get something from his truck and left. He just drove away without saying a word! We still had another plumbing issue he was supposed to fix and he didn't even look at the problem. HE JUST LEFT and marked our job as complete. I can't get in touch with anyone from the company about it. I'm so frustrated. We have been dealing with them for two weeks! First American Home Warranty assigned this company to us ... AVOID THEM. **Update!** The second job we had was a clogged toilet, which SAP was going to charge us nearly $400 to fix (they claimed they needed to remove the toilet and use a sewer machine). A new contractor was assigned to our case. He arrived today and fixed both problems in under 30 minutes. No toilet removal necessary. SAP was scamming us."

"Keane arrived on time and was super professional. He diagnosed the leak and walked me through required repair. I highly recommend SAP for any plumbing issues you have. They are the best. This is the second repair they have completed at my home for two separate issues. Both fixes were high quality work!"

"Used SAP Home Repair Services to replace old water heater. Sent me a text with a tracking app saying they were on their way. They arrived earlier than promised. Scott P., the owner, was straightforward , affordable and professional. Hence the name- SAP Home Repair Services. He and Jordan installed the new water heater, installed a new shut off valve, and brought plumbing up to code. They were at my home about an hour and took my old water heater with them. Will use them again."