Houk Air Conditioning Houston

"I'm unsurprised by the negative feedback regarding Houk. They've installed HVAC systems with the builder in many homes in our Cypress neighborhood, but disappointingly, improper installations abound. What's worse, they seem unwilling to acknowledge fault, instead suggesting we seek maintenance elsewhere. It's frustrating dealing with installation issues created by Houk."

"Our experience with Houk AC Company has been a nightmare from start to finish. Not only did their improper installation lead to serious health issues for our family, but when we attempted to address the issue, the manager's response was shockingly rude and dismissive. Instead of taking accountability for their mistakes, the manager had the audacity to blame us for not purchasing a UV light from them and suggested we seek help elsewhere. This level of disregard for customer safety and satisfaction is unacceptable. Steer clear of this company unless you want to endure unnecessary stress, health hazards, and disrespectful treatment. Their management was incredibly rude and dismissive. It's appalling how they refuse to take responsibility for the problems they created in the first place. Save yourself the frustration and avoid this company at all costs. There are plenty of other reputable HVAC companies out there who actually care about their customers and stand behind their work."

"Consistent coil issues that they make us pay for. We have had the system for 4 years and we have to call it in every winter. Someone finally showed us, 4 years later, how to set up system correctly."

"Victor did a great job! He came out to my home & texted when he was on the way so I knew. He was very kind & thorough when he discussed the way we could fix our issues. Thanks again for your help!"

"They came out to the house twice - first time to evaluate and investigate the problem, the second time they came back to fix it (parts needed to be ordered). Both times, whether it's been the A/C techs, like Josh, Eric Sr. or Justin, they've have good attitudes, are friendly, easy to work with, and even offer maintenance tips. I've found the office staff to be friendly and helpful as well. Had to wait a while for the parts to come in but no complaints with the communication or level of service. Would recommend."