Phone Repair Ambulance (Hillcroft) "We Buy Phones" 7541 Westheimer Road, Houston, TX 77063

"One of the best iPhone repair services in Houston tx. Quick ,friendly, professional and good quality items. I recommend these guys to anyone."

"They were prompt and quite professional. They assisted me, and the guy was really kind and quick to fix our iPad—it took him ten minutes. Excellent customer support! Without a doubt, I'll return with any problems."

"VERY IMPORTANT PLEASE READ AND AVOID THIS BUSINESS. Oh my goodness I must add to this review over new information as of December 6, 2023. Yesterday, I had my phone opened to get a 4th opinion ( time consuming) including multiple confirmations from Apple Store , even in writing that my iPhone is permanently destroyed over this store. I cannot believe what I saw. My phone was opened in front of me yesterday at another repair store. There was no camera that I payed for! So the repair man put in a new camera all on front of me and it still didn’t work. Turns out the camera connection area was permanently damaged. Plus a bunch of little screws were missing as well proving a very sloppy job was done. My screen repair was always bouncing around and freezing up. And the camera they replaced like twice didn’t work still. But once the repair man realized he broke the camera connection , he just seemingly didn’t bother putting the camera in. This should be criminal but definitely fraud ! So point is this company truly ruined my phone. I’ve never made a public review and this upset. But please read on to explain more about this horrific experience being disabled battling a very rare aggressive cancer. I think I looked like a frail target going to this store in a wheel so sick. I cannot believe they took advantage of my situation. It certainly looks this way right? So here’s the run down. I had a fairly new iPhone that Apple quoted me like 550 for repairs , so I tried this cheaper place. Huge mistake my phone had no internal damage confirmed by Apple multiple times. I sent the proof to the phone ambulance too. My iPhone only needed a new screen and camera repairs. But after multiple attempts for store to fix my phone screen and camera, Apple confirmed 2 times that the store cheap parts ruined my phone permanently. This is what diagnostic tests confirmed. I kept going to the store to complain, spending at least 100 bucks on transportation counting getting other opinions about my phone. Not to mention wait times probably as much as 20 hrs counting all visits about this phone. The owner or manager , after many complaints for them to fix my phone or replace it, did eventually refund my money after like 4 months. But what good is this if it won’t cover a new phone. A matter of fast even with the refund I’m still short almost 200 to buy the same phone. What I know now is never take an Apple phone to any repair stores except Apple bc if they use other parts it can destroy your phone. Sometimes you’re going to get lucky but know there is a big risk as I’m living with. The whole thing was a nightmare and I really trusted them at first. But 2 phones now didn’t work after repairs. The first phone stop working 2 days after warranty was over with the store. Talk about bad luck or better put, I’ve been seemingly scammed. I now know you get what you pay for and there is no shortcuts. It was an expensive mistake. My losses counting both phones and transportation is well over 900 in losses for me thinking I could get a better repair price. Well I won’t ever make these decisions again and I WILL NOT REMOVE THIS REVIEW AS THE STORE ASKED ME TO YESTERDAY AS OF DEC 7, 2023 UNLESS THEY REPLACE MY PHONE. I was asked to buy another phone by the manager yesterday and after I hung up? I was like, why would I be out all this money when it’s their fault! No way. Sorry, I hate feeling mean but this is so wrong. It’s unsafe for me to have a phone like this because of my medical condition. And they are well aware of this too for months."

"This place should be called IPHONE Ambulance, and seems it is not suitable for repairing other phones models ) I left them my phone and was surprised when I faced significant mistakes they made disassembling my phone. Ok, I understand they have never worked with such models, but even on Youtube there a lot of videos how to do this correctly. Plus they took order to work! 1. They cut touch id connector 2. They didnt get back all screws 3. They made hole in metal panel and damaged the cable My losses here are -55$ for labor and probably damaged motherboard -85$. Overall, maybe they able repair Apple phones qualitatively, just because all works kind of standardized. But I recommend choose another service for not Apple brands. P.S. This is not fake review. Phone was Xiaomi MI 8 lite, water damage issue. Was performed replacement of motherboard. Client last name - Erostenko. I like your attitude towards customers, but you should pay more attention to technical professionalism, your employees damaged the phone parts, that's a fact."

"If I could leave negative stars I would. I was very dissatisfied with the service from this establishment. I came in 3/6/18 around 5:30 to have my Samsung S7 that was severely cracked on the back & had 1 -2 small cracks on the front of the phone repaired. I called & was quoted a price & upon arrival was told something much more after explaining that I had called previously Frost, the gentleman helping me mumbled something irrelevant for the misinformation. As I was leaving explaining that was the only reason for coming to that particular repair store he worked out a "cash deal" that would lower the price & stated the phone would be ready in about an hour. The process took about an hour & 1/ 2 & I was satisfied with how the phone looked AT FIRST. As I was getting in my car *literally parked right outside the door* I noticed a pin sized purple dot that looked like a bleeding pen mark, I immediately walked back inside & inquired about it Frost tried to tell me it was my screensaver at 1st, I explained that it was not present when I brought the phone in for repair. He asked me to bring it back in the next day & he would fix it no charge as it was clearly a botched job I explained that wouldn't work because of my work schedule I had him put it in writing the repair would be done at no charge the next time I could make it back in. Throughout the evening the LCD damage spread severely & by end of night the entire screen was out & I was livid. I brought it back the next day & a younger guy fixed it within an hour as promised & not even 10 minutes after leaving the same issue had occurred except quicker the LCD had gone out & I was in awe about the lack of customer service when I called to explain what was going on and that I was on my way back AGAIN! When I arrived Frost explained he would get it right and have it done, mind you no apology given, no responsibility taken. The phone was not repaired correctly until over 24hours later. Overall my experience w/ this place sucked & I DO NOT RECCOMMEND to anyone. The time wasted, money spent, and various trips back & forth was not worth having my phone fixed by this establishment."