GEI Plumbing Services of Katy

"I had a leak in my garage that was getting bad quickly. My husband saw so many good reviews about this business, so we gave GEI Plumbing Services of Katy a call. They told me I could have my problem fixed in a day. The next day I was met with the Lead Technician "Guy". Guy found the cause of the leak to be a hose underneath our bathtub. He assured me that it was a quick easy fix and gave me an estimate of $175 to fix the leak and also the option for preventative mold treatment which was $575. We agreed since we were assured over and over that it would be quick fixed. Well.... they lied. We were receiving the mold treatment when we were informed the same day that the hose we needed is not sold in stores. They also said that the only way to get it is if we buy the faucet in its entirety which could cost anywhere between an extra $200 to $400. I felt so deceived because they KNEW this information from the very beginning but proceeded to deceive me by saying the hose as easily attainable and replaceable so we could hire them. They also took their time picking up the machine even though it was supposed to be for 2 days they didn't pick it up until 6 days later. Since they couldn't fix my issue I only paid for the mold treatment, but I honestly should've gone somewhere else. I don't like false promises just to be charged more money. Had they been more upfront that the hose was difficult to obtain from the beginning we wouldn't be as upset because at least we would've been prepared. I also hated how I would be informed of a specific time they were going to arrive and it wasn't accurate at all. Please, go somewhere else."

"Not serious and unprofessional. They scheduled a time, the guy calls 2 hours before, asks for pictures, does the consultation on the phone, says they don’t fix that only replace, provides prices for labor and then agrees to a total price including the replacement, asks for information for billing, says he’s buying the replacement at that moment, then you ask if he’s on the way, he says is too late, reschedules for the night. At night (you are waiting all day at this point) another person shows up, does the consultation from cero, tells you they don’t fix that, only replace, changes the price completely, you talk to him tell him what was agreed in the morning, say they can’t do it, cancel the job and leave you with an completely waisted day and you still have the issue. So you have to start over with a new company the next day. Oh and they are definitely not on time."

"I'm so happy that they were able to come out and help me with my plumbing issues. They were very professional and worked hard on every aspect of my work order."

"GEI Plumbing is always prompt and professional. We've needed service out of normal business hours and they were easy to contact and were here quickly. Their annual maintenance services are reasonably priced. We will continue to recommend GEI Plumbing Services, as we have since we started using them."