Pep Boys

"I can not expirees how disappointed I was with the manager of this location. I came for a tire change and was told that they only had 3 of the tires I wanted in stock. So to save time I went ahead and upgraded for a different model. After waiting 2 hours the manager told me that had to go to another location to get one tire because of the more expensive tires they only had 3 in stock. So I spent more money and still had to wait the same amount of time. It was a bold face lie that they had the 4 more expensive tires in stock. Until this manger is changed NEVER go to this location. Pep Boys needs to make that change immediately. While I was waiting another gentleman left due to the manager lying to him also saying that a technician could start work on his car immediately and it sat for 2 hours before he left."

"I came here for inspection. It's more expensive than most of the places with no extra benefit. One of my wipers' rubber was lost, so they failed my inspection. I had gone to other places where they let u know about these superficial things in the beginning so u can change them and come back, but here they didn't do that. Then I had to come back 2 days to get it fixed. 1st , they told me I had to wait 1 hour to update the inspection, so I left and had to come back the next day. It was a big inconvenience."

"The attendant was extremely annoyed and rude. I came in on a different day and the front desk told me it would be 1.5 - 2 hours, but I could make an appointment and it would be 30 - 45 min. I made an appt for the following week, came in and they told me it would be 1.5 - 2 hours. I stated I had an appt, but they said someone came in before me. They had no idea what I was coming in for and was overall rude."

"Quick, fair evaluation of problem with my car. Was not as bad as I was imagining it to be. In and out the same day. The store manager kept in constant contact to notify me of my car repairs. She stayed late after the workers had left so I could pick up my car even though it was ready several hours earlier. This is why I keep coming back to this Pep Boys location. They are professional, friendly, and honest. Thank you!"

"My first time going here was yesterday and might I say, I was NOT impressed. Usually places add a little air in your tire and refill your liquids when you get an oil change, but here at pep, they don’t do that. They also leave the paper foot mat in your car instead of taking it out, like?, it’s not that hard to pick up something once you’re finished using it. Also, Usually places do a courtesy check to make sure nothing is wrong with your vehicle and if there is, they will tell you after check out to see if you want to get anything fixed or at LEAST schedule an appointment to get it fixed, but they don’t do that here and if you ask they say “ that’s an extra $70”, like are y’all down that bad on money to do a courtesy check like what most car mechanics do. Pep is just lazy in my opinion and the only reason I went was because there was a 25% discount on all oil changing services…. I don’t mind going back to jiffy lube because at least I know I’m getting full satisfactory work AND I can stay in my car while they do the service. I would NOT recommend PEP for ANY service. The one off fry road is not a good location store code 1884, I believe. Steer clear unless you’re desperate. I hope they fix their protocols and laziness soon."