Polar Express A/C & Heating

"My a/c went out at night and I texted Polar Express to request a service call. They responded even though it was after hours and fit me into their schedule for the next day. Bruce came in the afternoon, found the problem, went back to the office to get the part and showed back up at 8:00 pm to install it and make sure everything was working properly. I was not expecting him to come back that night to ensure we were up and running again but I am so grateful he didn't wait another day. Major kudos to Bruce and Polar Express!!!"

"Polar Express came out on only hours notice to repair my heater issue while also going out of their way to kindly explain what was happening and how they were fixing it. Kevin with Polar Express was our tech and was extremely knowledgeable, but also very easy to talk to about the issue. I am glad to know I have found a great, local service that I will be using for all HVAC needs going forward!"

"Polar Express is class act Company. Very Honest & Professional! They hav assisted our home in our Hottest & Coldest hour. They charge for what you need and don’t over charge like so many. They are very busy and may not always be able to come out within an hour but they always come same day. So"

"Express is the motto. When my old 3T Carrier Unit went down on Labor day Weekend! Polar Express was like a first responder. They sent Bruce today, who quickly diagnosed the problem, replaced the capacitor in record time and put us back to battling the Texas hot summer knowing we can count on them 24/7."

"I called this morning with a question regarding some issue with my AC system and some repaired suggested by a company sent by my home warranty. Ben answered the phone and spent some time answering the questions I had. Great customer service, I will definitively call them when my home warranty expires. Updated 10/2018: had to call as one of my unit stop cooling. Got a prompt call back from Bruce and he showed up as scheduled that evening. After running some diagnostic, Bruce called me to explain what could be the problem. He even offered several options to fix the issue. Since I already had the part, he told me to go ahead and change it when I got home and call him back if I still had any problem. After a few minutes I received a call from Bruce, he had found a broken wire, fixed it and told me that the issue was fixed. Best of all since he was an easy fix, he refused to charge me despite spending time finding the issue and speaking with me on the phone since I was at work. This is the best customer service I have received ever. Please do not hesitate to call them and support a local company that really cares about their costumers. Update 01/14/2022 Decided to update the outside AC unit due to age and poor performance. Bruce came by, gave me a quote, explained to me my options with no pressure at all. Price was great and I got the unit installed back in December. Unit looks awesome, installation looks professional and it performs as expected. From previous experience with this company I know my family and I are in good hands if anything happen."