Richland Hills Appliance 3465 Burge Street, Richland Hills, TX 76118

"We called to check if they had a part and they did not. But instead AJ sat on the phone with us and told us everything we could do to help get our dryer up an running so we could use it until our part got in! This was greatly appreciated and cannot thank him enough!!! Thank you AJ you saved our day!"

"Even though they do not sell appliance parts. The guy on the phone gave me the best contact to help me get a burner for a stove that I need to repair. In my book, that's good old fashioned customer service! Thank you sir!"

"Showed up an hour late at 6pm and when we complained they walked away and said they didn't want our business. We have been waiting ALL DAY for them and now it is past a time where I could find someone else to help us. They never called us an told us they would be late, they never answered thier phones one time. Never texted us. I would not recomend them in any way if you have a real emergency like we do. We have items THAT MUST BE COLD FOR OUR HEALTH and now we are stuck with no one to help us until 24 hours later."

"I called for an appointment. I was told someone would be better between 5-7 and would call me ahead of time to let me know. No call and nobody came. I called back at 6:45 to let the office know I have not heard anything. I was told the technician would be in contact with me shortly. Nothing. I called back at 8 twice and both times my call was declined. Don't waste your time! Call another company!!"

"Would not recommend. Technician was 2 hours late, the price was MUCH higher than average repair cost for dryer heating coil. The cost of the trip was supposed to be rolled into the cost of repair, if repairs were made, but it does not appear that occurred. When I called to ask about it, they answered the phone, I explained who I was, and they hung up the phone. I called back and received voicemail. VERY shady."