Expert HVAC & Refrigeration

"We had bought a new HVAC system from another company about 4 months ago in anticipation of the summer here in El Paso. We felt that we had received a great deal paying $6,200.00 for the new HVAC system. The end of May we decided to have 28 solar panels installed on our roof. Looking forward to a new HVAC system and solar we thought that we had made some great decisions for our home. Much to our disappointment we still had larger electric bills than most of our neighbors that didn't have solar, needless to say we were not happy. So, we called Expert HVAC to come out and look at our system and help us with what was going on with why we still had an electric bill after having had 28 solar panels installed on our roof. Eric the owner came out and did an inspection on our HVAC system and our insulation in the attic He found that we needed to add insulation and that the duct work needed to be replaced due to age because it was leaking air in to the attic. He also looked at the new HVAC system that we had installed a few months earlier and said that it wasn't installed correctly and it wasn't energy efficient. He suggested that we replace the unit. Shortcuts had been taken as there was not a permit pulled and that it only took 6 hours to install it. I was quoted a price for a new system and I only was given $3,000.00 for my current system. They came out and put a complete new energy efficient HVAC system, Amana System 5Ton 20 seer in our home. Additionally, they insulated the attic and the garage with 12" of new insulation and replaced all the ducts. In the utility closet they added a newly constructed OBD vent. This all was done for a reasonable price. They took the time to came out to explain how the system works and how it is going to save us money on our electric bill. The installers were very efficient and professional. They cleaned up as they were working. If your planning on having a new system installed I would highly recommend Expert to come out and look at your home. They will look at everything and that it is working properly. Don't trust people that just sell you anything and take shortcuts just to make a buck. Make sure who ever you use pulls permits so it can be inspected and to make sure everything is up to code. Thank you for taking the time to read my review and I do highly recommend Expert HVAC to do the job. Thank you Eric and crew for a great job well done."

"I am so glad I decided on this company for my HVAC system replacement. The job was done yesterday and the technicians did an excellent job and I am nothing less than extremely satisfied with their job performance and end result. Thank God for companies such as this one, as there is no possible way a common person such as myself could have done what these gentlemen did! Expert HVAC is truly a gem in our El Paso community. Please continue to treat your customers with the highest of standards as I was treated. While all the technicians were highly professional, I must give a personal shout out to the technician Jerry. That young man was on point throughout the entire time and answered all my questions with the highest degree of professionalism. Thank you so much for your service!"

"Called to have my unit checked out because it wasn’t turning on. The representative over the phone was very nice and courteous and scheduled me for the next appointment. The technician that arrived at my home was the complete opposite, we was rude and very cut throat. I didn’t end up fixing my unit with them because his service was horrible."

"I recently had the pleasure of engaging the services of Expert HVAC and Refrigeration, and I couldn't be more satisfied. Their technician Michael was incredibly professional, efficient, and informative. He managed to resolve my issue in under an hour, which I greatly appreciated. I also received some valuable maintenance advice which I found to be very beneficial. I am very thankful for their assistance and would highly recommend Expert HVAC and Refrigeration to anyone in need of HVAC services. The professionalism and expertise displayed by Michael and the team are simply unparalleled. Looking forward to utilizing their services in the future."

"I use this company because they always treat me with respect and courtesy. They call me back and follow up on my call and are sincere in their efforts to help me. Jesus, the tech they set out was polite and courteous and explained everything he did to repair my system. I am satisfied with their service, and the good attitude of the owner seems to trickle down to all his employees. Would recommend them highly."