Firestone Complete Auto Care 7240 North Mesa Street, El Paso, TX 79912

"Highly unlikely. Unable to procure the Accessories battery for my vehicle. Ordered three and all were the wrong part. This after I provided a description and picture of the battery. I was promised a callback on a number of occasions as to the status of the replacement. Four weeks now and I haven’t heard from them. This despite my placing three calls for status. Having been a customer of this location for over 25 years, this location has truly gone downhill. Not sure if this is endemic of the other locations as well."

"As far as customer service goes, it is quite horrendous. I’ve never heard anything good about this Firestone but despite that I made an appointment just to give them the benefit of the doubt. I was talked down to, the employee was not letting me talk and kept talking over me. Horrible experience. If anything I recommend going to the other Firestone on Mesa St. near Executive. The staff there is more considerate and had better customer service than this location. I would not recommend!"

"** Almost drove off the lot with nuts loose on my front left tire ** The only reason I’m giving this review 2 stars instead of 1 is because of the help I received from Julian. I came in to get a new tire, have my tires rotated and aligned, have a wheel cap put on, and have them check out a bolt that I felt was cross threaded (as Firestone was the last to work on my vehicle). I dropped my vehicle off with Albert. The only thing they did was put on my new tire. I almost drove off the lot with the nuts loose on the front drivers side. I was able to loosen them with just my fingers. They also didn’t put the wheel cap on, rotate my tires, OR check my alignment as requested. I’m not sure if Albert didn’t properly note down the information or what happened. There was clearly a communication issue, as well as a training issue since the technician signed off on my car being properly torqued when it wasn’t. They were generous enough to take $20 off my $130 1-year wheel alignment after I saved their employee from getting fired, and myself from getting into an accident due to their poor negligence. I’m never coming back to this location, and I suggest you follow suit. I’m off to take my car to another location as I still need my tires rotated and my bolt checked out on the one I felt was cross-threaded."

"I thank them for fixing my moms car because it was haveing problems I give this a 10/10 they are the best and nice"