Diaz Services 3512 Gateway Boulevard East, El Paso, TX 79905

"Wanted to give these guys a higher rating initially because I thought they might have done a good job servicing my HVAC in prep for the summer for a total of 1 grand. However, they failed to connect my heater properly after reinstalling everything after completely removing it and cleaning it. The first cold front of the fall and we are unable to turn on my heater because of them. I give them a call to let them know they improperly reinstalled my HVAC and the temperature of my home was dropping to the 50s. They took 3 days to come back! After they came back and connected everything correctly which only took about 5 minutes, the technician tried to blame someone else for “messing” with my appliances. I told him he was the last and only person to ever work on my HVAC. Even then he continued to argue with me! Needless to say, will not be calling these people back to service my AC."

"Called Diaz services for a recent home purchase to come and answer a few of my questions. They informed me that there would be an assessment fee of $125. The technician showed up late, but he was professional and seemed to answer a few of my questions although he didn't really propose a solution to a few of the problems that he pointed out. He also gave me incorrect information about the wiring required for a smart thermostat that I was looking to install (which I had to troubleshoot later). I paid the fee and he left. A few weeks later I get a call from Diaz services stating that they have been trying to reach me regarding the $125 assessment fee. I honestly forgot I paid it, the person on the phone assured me that I did not because they had sent several requests for payment. After a quick check of my bank account, I found the proof that I did, in fact, pay the fee in full on the same day as the assessment. I had to call Diaz services back and inform them that I did pay and that I had proof, and would like a receipt for payment. Not so much as an apology. Poor customer service, billing department, and overall satisfaction was left severely lacking. Very unfortunate. If you use their service be sure to ask for receipt of payment because I get the feeling I am not the only person this happens to."

"Everything was top notched! Valerie Moore and the project manager went above and beyond to make sure I was getting the best possible service. As for the installation, it was quick and hassle-free, the technicians were very polite , knowledgeable and professional. One thing that this company stood out was their motivation and effectiveness on getting the brand that I requested (American Standard) . Other HVAC companies, were pushing to install Goodman and Champion …and of course, they all wanted to install the unit up on the roof. Diaz took the challenge, and at my request, installed the unit on the side of the house! Definitely recommend these guys!"

"I cannot say enough great things about this team. They were professional, very clean and RESPECTFUL of my home. When they came to install a Super V, they treated my home with the utmost care. Not only did they use covers to lay their equipment to protect my floors, walls and vents but they cleaned up after themselves. That meant a lot to me considering the many contractors that came and left messes or worked directly on my floors and home and didn’t bother or didn’t clean up."

"We have Diaz Service installed a ruud package unit, reroof part of the house, elastomeric and maintain the roof and electrical panel upgrade. They finish the job professionally and pass inspection around one week. We were out of town for a conference for three days during the installation. My dog run out of the kennel and pooed all over the house. Mr. Diaz cleans some of the mass, so I did not have to do too much after the exhausted trip. We had other construction job going during the time. When the time they trash their waste, they help clean out other people’s trash as well. I am really appreciated all the extra work they have done. To sum up, we start with a detailed estimation quote and they finished the work professionally without any surprise."