Startech Heating & Air Conditioning 5721 Cherokee Court, El Paso, TX 79924

"The company stopped responding to my texts after I scheduled an appointment. Tech arrived At a different time than what was agreed to. The job was finished at least."

"My AC unit broke down , so I filed a claim through my warranty. Startech picked up the job, technician arrived at 9pm to check out my unit and diagnose the problem. He was supposed to file the paperwork to my warranty for repair. The following week I check my claim status and they are waiting for Startech to submit paperwork, I call Startech and no one answers. Then I call the next day and no one answered so I left a call back number. I call my warranty only to find out that Startech dropped my claim and had no intentions of completing the job. These guys are unreliable and unprofessional. If you want good work ethics DO NOT HIRE THESE GUYS!"

"I called for summer servicing. First call on a Monday and left VM, no reply. Second call was answered and appt made for a Friday 930a. Come Friday they were No show, no call. When I called back I was given some bumbling answer and was told he forgot me. Rescheduled for Saturday at 930a. Second no show, no call. Called them again, left a VM w/ request for callback and haven't heard a peep in a week. Bummed - they did a great install and responded quickly before, always showed up for appts. Now they ghost you and won't return calls or keep appts. I'll be looking for new AC service. Only giving one start because my review won't post without it."

"Only giving 1 star because I can’t give any. They were contracted out to clean our vents. They came to fix our AC and never cleaned the vents. They came a second time to “fix the AC” and my mom had to tell them it’s the vents that need to be cleaned. They scheduled for today at 8:30 and are not here yet and they don’t answer! If you knew you weren’t going to be open you should’ve checked your schedule and called your customers to let them know. I don’t like waiting and especially getting up early in my day off for Nothing!!!"

"The installation went well and the work looks pretty good. After about 3 months the unit stopped working. I called he came by, he was 2 hours late, looked at the unit and said it was the safety switch. He said he would be back or technician would be by the next day 3 place the switch. I said OK one more day isn't going to kill me, he said no, the unit is working. That was 5 days ago. He does not return my message and I have not heard from him. So I check the unit and yes it's working because he disconnected the switch. Now im in doubt that any of the work is up to code. Time for a new HVAC company."