Walgreens Pharmacy 5874 South Archer Avenue, Chicago, IL 60638

"I'll be honest, it's really hard to get a hold of them by phone which is very aggravating. But, when they do answer, they are just great! This is more than I can say for the other departments in the store. Thank you for always being very helpful."

"I waited an hour to go pick up prescription. When I get there the pharmacist tells me she didn’t fill it because I don’t have insurance on file and to wait 15 minutes. Very unprofessional way to inconvenience people for not having insurance."

"I had a very poor experience at the Walgreens located at 5874 South Archer Avenue, Chicago, IL 60638. I needed a Covid Vaccination in mid-March of 2022. When I called to set up an appointment I explained that my immune system was suppressed due to a medication I take. I asked to book for the least busiest time to come in to avoid a covid infection from exposure. When I arrived, I explained my situation again at check in. The check-In employee I spoke to was not a very friendly person. She was curt and without provocation, treated me like I, (a patronizing customer) was a nuisance. Walgreens made me (a known immune suppressed customer), wait in a very public trafficked area from the moment I walked in until I complained 40 minutes later. As I waited, the same person who checked me in was arguing with another customer. This frustrated customer came over and vented to me. I was uncomfortable in this environment. From the time I arrived until the time I received my vaccination and waited the 15 minute additional observation time, I was treated as if I were a nuisance by the staff and I did NOT provoke that type of treatment. I complained to the employee when I received my vaccination and she tried to defend the wait. I disagreed with her and told her this is incompetence. I was there for an hour. When I arrived home, I called their offices in Deerfield, IL to report this business and complain. The lady I talked to was pleasant at customer service. To be transparent, I recommended that somebody should view and listen to the store's video security records to validate my complaint. My goal in patronizing Walgreens was to receive a service with dignity and respect and save my insurance company the cost of a doctor's office visit. However, my next vaccinations will be made by my Primary Care Physician. As a senior citizen with other ailments, I am vulnerable. I treat ALL people with respect and dignity but I have a very low tolerance for people who are abrasive, arrogant and incompetent."

"Does the pharmacy ever answer the phone here? Whenever I call Im placed on hold for 30 minutes and then hung up on"

"Horrible experience all the way around from they way they fail at doing adequate business, all the way down to the customer service. Don't waste your time pharmacies are everywhere , don't choose this one."