IBJI Physical & Occupational Therapy - Crystal Lake

"I've had the unfortunate luck of injuring myself from exercise. I've used IBJI physical therapy for past recovery from achilles surgery, right biceps tendon surgery, and now for left shoulder labrum surgery. The entire staff at Crystal Lake has always been friendly and understanding to my recovery. They are very experienced with programs to fit any lifestyle. I expect to make a full recovery within 4 months as discussed with my doctor and physical therapist."

"Yesterday was my first experience with physical therapy after my rotator cuff surgery. I learned which exercises would help me heal. The instructions were clear and they were demonstrated professionally. I am looking forward to my next visit."

"Awesome therapists and personal care. Receptionists are so friendly! Love coming here."

"Every person has been kind, familiar with my case, and genuinely compassionate to my needs. I feel heard in my questions and requests and never belittled or dismissed for a concern. Even though PT can be painful, I enjoy my time there and I have gained tips and skills to not only heal but continue to care for my body in the future."

"There seems to be more concern about how and when IBJI will get paid than about patient care. The first encounter when walking in the door is about MONEY, and it seems almost confrontational. The implied message is, “you will not receive care until IBJI receives payment”."