TruFit Athletic Clubs - Sunrise Mall

"The gym itself I like because all the machines work… i like that they have a girls gym only as well and the massage chair amenities . What I dislike is that there are no disinfectant wipes or anything to clean machines with (at least not the times I’ve gone) . Paper towels on the floor. All the weights out of place and not re racked . And most of all I dislike how the people working there are no help at all. I was standing in front of the lady in the front desk while she was on the phone. I was waiting patiently for her to end the call so I can ask a question and then once she did get off the phone she just stared into the abyss and pretended I wasn’t there. Also. I tried cancelling one of my memberships (with enough time to cancel as per the contract) and everyone in that gym was telling me I couldn’t cancel.,. Everyone wants a commission and nobody wants to actually earn it . I don’t need apologies. I just want you guys to get your sht together. I really like the ambience of the gym overall but people there just make me not want to go back to the Brownsville location."

"Gym is usually dirty, with trash seen on the floor at most times. Customer service is horrible. No one knows anything. Not sure why they work there in the front office, just to stand I assume. Managers are never there. I requested a plan downgrade change 2 months ago, and still no one has done it. Unbelievable. Sorry to say but something is not right here. Every time I call to ask for their manager, it's always a hes out at the moment, or he has COVID. Like daym, some of these managers need to get fired asap and tru fit needs to hire real managers to do their job right and properly train the younger staff who don't know a thing how to clean And learn better customer service."

"Trying to cancel membership is horrible. You have to sign a paper work that puts in a request to cancel your membership, but during that still have to pay. If you pay during that month then the cancellation request get cancelled. They make it a nightmare to cancel and have no empathy if your job and afford it. Whole going there staff was nice but, the fact just to cancel is so hard does not make this place worth it."

"Very rude I tried calling just to ask what time they close on thanksgiving. I get it people want to go home. However, it was just a simple question the person could’ve answered. He answered the phone saying hello hello than hung up. So I called again and he did the same thing. This person knew damn well he could hear me. I just wanted an answer to my question and that was it!!!!"

"ALMOST ALWAYS it’s dirty with all kinds of trash left behind. Went in on a Saturday morning right when they opened & found it disgusting. They obviously don’t clean before closing so what makes you think they clean at all? After all the chaos with Covid, you would think they’d be a lot more intentional with cleanliness & sanitation, but clearly not. Worst gym in Brownsville."