Cassona Home 5241 North Clark Street, Chicago, IL 60640

"I'm writing this review not because of the beautiful furniture of this store, but because of the amazing customer service that I received - specifically from Angel. We ordered 2 custom couches by Younger Furniture and had to get them shipped to Dallas. Angel was incredible throughout the entire process. He followed up, was extremely responsive and even took care of some loose ends that came up months later. He ensured we were fully satisfied. For any future quality, high-end furniture, I will be shopping with Cassona."

"My partner and I spent about a year searching for the perfect piece for our sunroom. We fell in love with a small-space pull out couch from cassona and after a few months we decided to buy it. We've already had guests sleep on it and tell us how comfortable it is! Also, Angel was great to work with from start to finish. He was incredibly helpful in both the purchasing and delivery process. Very smooth process and communicative throughout!"

"Would leave zero stars if I could. Specifically came here with my partner after checking out the website and the great reviews. Our last couch didn’t hold up well (not from Cassona) so we were super interested in investing in a custom couch. Especially since we love to support local businesses. However, when we walked in, both of the sales reps completely ignored us. We walked through the entire show room and the sales reps didn’t bother to ask us what we were looking for, nor did they provide any type of customer service. After 15 minutes of clearly waiting to be helped, we left. Absolutely unacceptable. Especially considering the website states “we pride ourselves with personal attention to each and every one of our customers.” Ultimately, this experience showed us exactly why we shouldn’t shop here - because now I can imagine how awful their customer service would be if we had any actual issues with our purchase. Skip this place and go to a business where the sales reps are well versed in customer service, not smug attitude."

"Alma has been so helpful in helping us purchase furniture for our bedroom. She’s given very helpful advice and help us pick an option that we loved! The store has a large catalog selection and multiple pieces in store. You can pick different stains of the wood for all their products, this was really helpful for us! Would definitely recommend her as well as this store. It felt great to support a neighborhood small business and the prices are definitely reasonable for the quality of the product."

"I still have many of the pieces that I bought at Cassona about 12 years ago, including a wonderful book case and some great pieces of art. I recently visited the shop again, and I was absolutely delighted at what I saw. Solid quality, great urban feel, interesting design, and very reasonable prices. I found a great piece of art for my master bathroom, and I am eyeing a pair of ottomans. Still a great place for furniture in the city."