The River Hotel 75 East Wacker Drive, Chicago, IL 60601

"I never leave any review but this time I am obliged to leave one. I live in Indiana and I was traveling to Chicago with my 2 dogs...before booking the hotel I made sure it was PET Friend but unfortunately it wasn't. Book 2 rooms, we arrived at 5pm, missed check-in and when we went up we found one of the rooms dirty. We went to the lobby and informed the staff that one of the rooms was dirty and they told us that the room would be clean in 30 minutes and it was a lie we had to wait 1 hour and 30 minutes.. the neighbors in that room were making a lot of noise like fighting and the dogs felt very uncomfortable because of it, despite that we never complained. In the evening we went to dinner and I received a text from the hotel saying that my dogs were barking that I had to return to the hotel, I replied that thank you for informing me immediately we will return. 15 minutes later they sent me a message again with the same thing. I replied that we were very far away and that we would be at the hotel in 19 minutes. I even called them and explained the situation. When we arrived at the hotel they told us that we had to leave the hotel. My family and I feel very bad about that horrible experience. We had never experienced something like this in our lives. Please if you have pets and plan to stay at that hotel please don't or think better."

"Pedro was an absolute saint not only did he hear my concerns, but he delivered customer service like no other. This guy is the absolute best when it comes to customer service skills and satisfaction. He is the very reason Pedro and Pedro. Only Pedro is the guy Pedro is who you want to deal with. When you come to this hotel Pedro is the man Pedro is the best Pedro is the reason why this hotel is still in business if you come to this hotel, go and see Pedro"

"The customer service really makes the experience at this place. Very friendly and attentive. Pedro is next level, gave us some great recommendations of places to see and eat at while we were in Chicago. The location of the hotel is perfect. The rooms are pretty basic, especially the bathroom, but very clean and the customer service more than makes up for it."

"This hotel is in the most attractive location in Chicago. Surrounded by modern and traditional buildings, next to the beautiful Riverwalk, it is close to lots of attractions, excellent restaurants, shopping places....... My room is big and well equipped. The hotel provides a self serve fancy coffee machine, which is rare and a nice treat to its guests. I tried to make different drinks a few times and loved it. Hotel services were nice, people were very friendly and helpful. I will choose it again next time."

"Even if the room is a little dated and small, everything can be scrapped off when customer service is beyond great! The front desk lady officer was warm, quick and even upgraded my room. There are free refillable water bottles on each floor, the room has a microwave and mini fridge and it was cozy, comfy and feels homey. I'd be more than happy to stay in this hotel again."