Chicago Marriott Suites O'Hare 6155 North River Road, Rosemont, IL 60018

"Bed bugs!!! If I could give this hotel and my experience 0 stars, I would, and it wasn’t just the bed bugs although that was the breaking point. I checked in shortly after 5:00 pm only to see part of the lobby torn up as they are currently doing construction, much of it with an electric saw. I came down to the ‘restaurant’ which is not really a restaurant but a place to get food that the bar staff will take your order/bring food when they are not busy with customers at the bar. So I try to eat and have a drink to relax after a long flight only to continue to hear the very loud grating of the electric saw (and mind you - I am half deaf). When I inquired when they might stop, I was told ‘hopefully soon’. I’ll jump ahead for this part of the story - at 9:30 pm when I checked out (because of the bed bugs), the sawing was still going on. I don’t know how anyone could have relaxed at the bar with all the noise. Jumping back, when I checked in my room, the toilet was full of toilet paper. I took a shower after dinner and there was no conditioner in the shower in the refillable containers so nothing I could do about that. But then the worst - I decide to go to sleep early as I have an important meeting in the morning and pull back the sheets only to see black things. It definitely looked like bed bugs so someone came up to take a look and confirmed they were bed bugs. I was then moved to another room where I pulled back the mattress cover and found a hair and some other specs - bed bugs or just dirt but at that point I was done. I asked to be moved across the street and they did rebook me at the W (another Marriott hotel). As I departed, I was told I would not be charged for the night (which at this point is the least they could do). I took that to mean my room across the street would be taken care of so imagine my surprise when I found out that no, my room at the W was not being covered. I called back over to the Marriott and was told that the gift they were giving me is to not charge me for my room at the Marriott, that had BED BUGS!!! I’ve travelled for business for 30 years and have never encountered such a horrible experience. I will never stay at this hotel and honestly you should not either."

"The room was very old looking, when I walked into my room the smell of urine, and sweat was so overwhelming it was hard to breathe. Both beds stunk of Urine, the remote for the TV was caked with dried food and who knows what else, I had no amenities just an open bar of soap and a used towel on the bathroom counter. The front desk was rude, short and had me on hold for 32 minutes before I hung up. I called down to order some food to bring up to my room and no one would answer the phone after calling for an hour and a half. Probably one of the most disgusting Marriotts I have ever stayed at."

"Got one of their rooms for a convention at the Hyatt. A bit annoying to walk 15 mins to the con, but it was just 2 road crossings. The hotel itself though: FANTASTIC. Like, the photos make it look a lot smaller than the rooms actually are. Pricing was great; room large, modern, and clean; loved the bathroom; full proper Murphy bed."

"Everything is beautiful and amazing. When you enter from the parking lot, everything has a system and is very organized and clean. Upon entering, the welcoming area was very neat and beautiful. The staff were very helpful with every question and assistance. When entering the elevator, it was very smooth and eloquent. The hallways are also very clean and the design and unique. Now the meat and potatoes; the room is amazing, clean, new, spot on clean, 2 TV, one for the room and other for the sitting area. the bathroom had a bathtub and a shower. Overall, it was just amazing. 10/10. In addition, had a shuttle service as well, so amazing."

"Very convenient to airport. Rooms are clean. Breakfast was disappointing. Cost was $22/pp and it was the exact same breakfast you get at the lower end hotels that have free breakfast. Limited, basic buffet. They had a Starbucks vending type machine near the entrance that required a credit card. The biggest issues was the confusing paid parking. It cost $35/day to self park. You have to scan in on your phone. The process was confusing and more than once we had to back out so the person in front of us could back out and leave since they could not figure out how to enter. We were visiting family and depending on who you ask they will validate their parking. The one employee when I asked gave me the 3rd degree on why she was coming and when I said she was joining us for dinner she wanted to know if it was at the hotel restaurant (assume they would not validate if we left hotel for dinner??). Why does it matter? She was not very friendly about it. Fortunately when my sister left we were able to get another employee who was very nice about validating her parking. Though the hotel was 'fine', there are so any options by the airport, so we would probably try a different hotel next time."