WoodSpring Suites Elgin - Chicago

"Enjoyed my time here, was there long term. Was clean and didn’t have major issues. And staff was friendly, any improvements for service are very minor. If I need to in future I’d stay again."

"Checked in late, the man was super friendly. When I got to my room, room was clean. Room was up to my expectations until I saw a roach in my room. Went back downstairs changed a different room. The room had a foul fish odor. The towels had stains on them. Did not meet my expectations"

"This place is horrible! Do not stay here! Rooms dirty. Elevator full of dog hair. No breakfast, not even coffee! Nobody working desk most of the time. Halls smell! Loud music until 1:00 am when we stayed. Took photos of our drivers license, not cool! Worst place I ever stayed! Did not feel safe at this place. Could not wait to leave!"

"This Hotel is DISGUSTING!!! I complained to the front desk about how dirty the room was and these “bright” individuals response was, you stayed in the room longer than 30 minutes so you don’t get a refund. They also don’t inform you prior to check in that housekeeping is only done every 2 weeks. I found this out by calling their corporate number. The staff is rude as hell and they hurry and make you sign a paper that states that you’re not entitled to a refund. They don’t even use common sense or provide customer service on a case by case situation. The hotel manager is even rude. I was checked in to room 113 (FILTHY!!!!! - hair and dirt particles everywhere in the shower) after complaining we were transferred to room 321 (FILTHY!!! - same issues as above, and this room also came with a hole in the bathroom door). If you can, AVOID this room at all costs!!!"

"Service is absolutely horrible. Wish you could rate 0 stars, just for this. Stay anywhere but here. Came in on a road trip, asked how much a room was, was told one price and then charged another. Raised the concern and the front desk staff member was rude for no reason. Went up to the room with our things and found the TV on, a pizza box with a half eaten pizza in it, bedding messed up, used napkins and coffee cups everywhere, clearly the room hadn’t been cleaned. Went back down to the front desk to get switched to a clean room and the man at the desk was again very rude. Offered to switch us rooms even though he previously told us the one we were in was the “last one available.” General manager who had been cursing at another staff member loudly behind a wall (wildly unprofessional already) came in and asked what was going on and we tried to tell him that the room was dirty, the charge was different than quoted, and the staff member was rude, but the rude staff member kept interrupting and everyone was getting frustrated and we were absolutely taken aback when the general manager asked if we wanted to take it outside? So we asked for a refund and told them we’d go somewhere else, and the rude staff member continues to argue with us, while the general manager tells us to wait outside for a refund? What is this place? The most unprofessional excuse for a hotel I have ever been in."