PetSmart 1671 Interstate 35 Frontage Road, New Braunfels, TX 78130

"I got to meet the leader, Supervisor Jimmie First. She is very accommodating. This was my first appointment, and I was late. My Chihuahua decided to make "The Great Escape". Took me forever to catch him. I ended up leaving him at home. I dropped off my large dog and ran back to get the troublemaker. And she took him right away. I can't thank her enough."

"Mark and Hector have great customer service! Thank you both for helping me get my new aquarium in my sedan. I was not expecting to actually purchase it today, but I have wanted a new one for a few years and couldn’t pass up a good deal. I hope you guys see this and know how appreciative I am of yalls professionalism, dedication, and kindness. The other employees were helpful and kind as well, but I didn’t interact with them as much so I didn’t catch their names. I always have great service at the location by Lowes, that’s why I keep going there."

"this store has employees that do not care about their animals or customers inside. there was a dead fish in her cup. no one seemed to care. very unpleasant and disgusting. i hope management does something about the employees (who didn’t even offer help or say hello) and the poor animals that are suffering in that store."

"Not gunna lie, I typically buy things online off Amazon, but there's something about going to the actual store to get what your pet needs immediately. This is why I go to Petsmart in NB! It's up to you how you want to feed your pet, but I will say, this location is clean, they have plenty of stock of what you want (albeit, it's not as diverse as some of the bigger stores, but the staples/essentials are there), and I like the staff there. They weren't rude. They were very attentive and greeted me when I walked in the door... overall great customer service. So yes, I'll pay a little extra for in person shopping, so long as this store continues with their great customer service!"

"I'm am SHOCKED !! Took my granddaughter to get a Cory Cat for her 10 gallon aquarium also a veiled Angel fish. The store would not sell me the fish for my granddaughter's 10 gallon aquarium said she needed at least a 29 gallon aquarium. I have made a lot of money breeding, selling, and cleaning fish and aquariums. I told the manager I understand the risk. You can have my money I'll take the risk. Sorry no can do was his response. What??????? I mean really WHAT? Grandpa is NOT happy. I'm thinking it's a PetSmart policy. I've visited two more stores they asked the same question."