PetSmart

"I have an issue with the grooming department that cut the hair my pet when clipping her nails, and not taking responsibility for it. I am or was able to tell my baby puppy by her back paws being white. All 4 of her paws hair were cut wrong, and continued to deny the fact even when I provided pictures. I was brushed off by saying that the corporate office would give me a call, which they never did. I can't replace my puppy's hair, I just wanted them to accept the responsibility for cutting my puppy's hair off. To date I have not received any response."

"I’m so sad to be writing this review. I have been going to this location for their grooming for over two years. I have a 80lb Bernedoodle who gets groomed about every 6 weeks. The last 4-5x if not more, his haircuts have been horrible. It’s taken 6+ hours, and after countless conversation and pro activity, I still get calls throughout the day complaining about his (F1B Bernedoodle) coat. Complaining that it’s too curly or too hard to brush. So they charge me $20-$50 extra dollars, to which I’ve been willing to pay every time bc I know how big he is and how his hair can be. But what I can’t stand, and why I’m writing this review, is when I over communicate at drop off what I want, and how him to look, to only come out the opposite. And yes, he passes the Matte and knot inspection every-time, yet when I pick him up he’s always shaved to the brim. His tail in particular is very important to his doodle like nature and today I specifically asked to keep his tail floofy like a duster bc it takes months to grow out and we’ve been really taking care of it. Well… the attached photo is what I got back. So after two years and months of heartache and headaches getting back a doodle that doesn’t even look like a doodle anymore. I’ve finally decided to write this review and call it quits with this location and possibly petsmart grooming in General. Doodle Moms and Dad beware…"

"Love this location, always have what I need in stock and the staff are friendly and helpful! I have to feee my cats a special urinary tract food and they always have our favorites in store. Pick up as quick and easy as well."

"I’ve been in here 3x and each time there’s been some issue with the employees. They’re rude and don’t know how to answer any questions. I asked about their return policy and they didn’t know and wouldn’t bring anyone to the desk who did know. I walked by the rodents with my dog, shopping, and a male employee said I couldn’t be near that area with my dog in a very rude manner. I didn’t know, there wasn’t a sign. When my new puppy puked in an aisle and I offered to clean it up, they were clearly annoyed and didn’t even tell me not to bother, they just begrudgingly went into the back for cleaning supplies. It was confusing. The employees I have encountered just seem in a horrible mood all the time and completely incompetent, like they just walked into the store yesterday and got hired somehow. I’ve been to many petsmarts across the US and none have been this consistently rude."