Pet Supplies Plus Dallas - Wycliff

"They do a great job: friendly, clean, competitive pricing, fast and locally owned. Ruebin the GM runs a good operation."

"I love that you can become a member and get coupons by email. Everyone that works there are knowledgeable about their products in the store. I recently went into the store to get a product called Flea Away which is a pill that I give to the feral cat and she loves it. Unfortunately, I was told Pet Supplies Plus didn't carry the product. That is the reason for just four stars."

"Did not have a good experience with the associate working tonight. We were getting two collars from the top row that clearly says they’re $4.98. I had a $10 coupon so I went and added another item just to make sure I met the threshold to use my reward. She forgot to ring up my coupon at first, then after the total was not adding up. I asked if the collars were not $4.98 because that’s literally what they say ten feet away from the register… she just rudely said no. I walked back over to make sure they said the price I thought they said. Then come back and was like yeah they say $4.98. She was not even remotely helpful and just kept saying no that’s not the price they are. Sorry, but I have a problem when a store has their prices wrong and refuses to honor them. It would be one thing if it was something clearly out of place but you have a whole display of these collars and this is the exact spot we got the same exact ones from so. That’s on the store for doing their pricing or display incorrectly, not the customer. I asked her if she was going to fix the incorrect display then since she’s clearly not willing to override the collars to the price the store is literally advertising them at. She just said she wasn’t going back and forth. I worked in retail for many years before I started my career, and was a manager for almost 3 years, that would never fly anywhere I’ve worked. At the end of the day, this was the stores fault and they refused to honor the price they advertised. Because the cashier was so rude about it I chose not to purchase at all and it makes me not want to go back to this location, which sucks because I live close by and frequently spend my money there."

"Everytime I come here their bathing stations are dirty as hell. The floors, window seal and drains are covered in a layer of dog hair. Very unsanitary if you ask me!"

"I love this place! This team, especially Ruben, are committed to an outstanding customer experience. I am so wowed! I encountered a little snafu with a delivery order, and they made it right immediately, ten times over (I mean just look at the cute toys they sent my dog as a gift!). In addition to that, when I visited recently, I was provided really helpful insight on what dog food to purchase. There is a lot to learn about customer service from this store. Thanks again for going above and beyond!"