FedEx Ground,

5831 Elm Ave, Lubbock, TX 79404, United States

"They delivered my package to a grocery store. Had me go 3 different locations before I spoke to a manager at an unloading dock (yes they actually sent me there) and he was finally able to locate it. The 800 number is useless, they have no idea what they’re talking about."

"They were so patient with me I missed my delivery because I was in spring break they contacted me to make arrangements for me get my order to me as quickly as possible. Great service."

"Lost package. Took picture of delivery which is not my house. I have Ring video plus outside alarm cameras and they never were at my house. Called FedEx customer service and shipper. FedEx locally will not call me and tell me where it was delivered. No info on driver. Will pursue to regional or corporate office."

"Lost not just one package of mine but this has been the third time they have lost my package and I have never moved. Lost a package completely, put a package at a door that was for service only on the other side of the apartment complex when there is numbers on every single door. Today they straight up lost another package and when I called them they told me that they could not and would not be able to help me. I talked to my apartment complex and they showed me the security camera that shows when someone enters the complex, Package Deliver said 9:26am the FEDEX driver was not even on the property until after 3:00pm so not only are they liars but thieves and completely dysfunctional as a service I would be ashamed to be seen driving any FEDEX vehicle in Lubbock."

"My husband had a seasonal job there. I had a 911 emergency and had to go to the hospital. They do not have a phone number to where you can speak to a human being or leave a message. That is terrible customer/employee service. My husband had to come home to a empty home. We have no relatives within a 5 hour radius."