RXO

"Had a washer and dryer that needed to be returned to Costco. RXO scheduled a pickup just to cancel 7 times. After 28 days I returned them myself. If I was someone without a truck, appliance dolly, or people to move it, I would have been screwed. There is no way to reach their local warehouse--you have to call and set everything up through an Indian call center who has no connection with the boots on the ground. Miserable experience."

"Attempted to schedule delivery, but RXO states they’re all booked and can’t deliver. Supposedly a resolution team is supposed to contact me but that hasn’t happened. Now my purchase is waiting in Lubbock and the promised delivery date from Samsung is not happening. *Update Resolution team contacted me same day and helped schedule a day. While the promised day from Samsung wasn’t met, I got the next possible day and the guys set everything up quick and efficiently."

"Had a scheduled delivery from Amazon and the company delivered as expected. I was given a courtesy call 20 minutes before and James and Jacob went above and beyond to put my package where requested. Thanks again for the great customer service James and Jacob!"

"The first two confirmed delivery dates came and went with no message, no call, no show. I don't get how you can schedule a delivery date, making the customer need to stay somewhat nearby the house all day and give no update about not making it. While that was a little annoying, we did still get the delivery within a week of the first delivery date. Most importantly, I very much appreciated the polite and helpful delivery men who brought the couch. They set it up with care and am raising my rating because of them."

"Absolutely horrible experience. Hope a 0 rating can be given. Waited for more than a week for our Costco delivery. The delivery was given a 4:00 - 8:00 time window. Nobody show up and no communication until 10:00. I had to call the customer service and was told the delivery was cancelled and had to be rescheduled. Wondering why Costco is using such a delivery company Update: The company made special arrangement. The second delivery went smoothly."