Hampton Inn & Suites Chicago Waukegan 438 Lakehurst Road, Waukegan, IL 60085

"Hotel is perfect but the "free" wifi is so slow it is painful. It is slower than the government computers!"

"Great experience! One of the best Hilton’s I’ve stayed in. It’s very easy to find as there’s three other hotels in the same lot. Friendly and attentive staff. Great breakfast. Clean room. The pool was working (wonderful bathtub temp) and they had a business center and workout room. We stayed in the mini suite (king bed). It was clean and the bed was so comfortable. Loved the extra space in the mini suite for the 4 nights we stayed there. There was extra space for the food area, couch area, and there was even a designated work area which worked out great as this was a working vacation. Would definitely get this room type again."

"The cleaning staff must be lacking. There was blood splattered all over the sheets and pillow case, a long black hair in the shower, and the soap that was mounted to the shower was completely empty which tells me they don't even check to refill it in-between guests. The hallway carpet was filthy and stained. It was also bunched up with big wrinkles at the elevator which is a tripping hazard. There also was no one at the front desk the multiple times I went by. Their key access at the side doors didn't work half the time. On top of all this, they have a sneaky hidden fee that they claim is to maintain their parking lot. They are trying to charge this to all customers regardless of whether you park there or not. It's not mentioned when you book or at check in. They claim it's on their website. Which it only notes a "self parking fee" but does not explain that you will be automatically charged this fee even if you do not park there. The manager was VERY rude and refused to refund this despite the fact that it is illegal to charge undisclosed fees to customers. This whole stay has completely turned me off from ever wanting to stay at a Hampton again. Would not recommend! I will happily take my business elsewhere and suggest you do the same. Maybe Hampton was nice at one point but they are going down hill. So disappointed..."

"UNACCEPTABLE!!!! The Service was terrible. The front desk lady was very rude. They took our money and double booked us for a room. She didn't let us get our room. Never again worst experience EVERR...THIS IS HOW YOU TREAT YOUR MEMBERS."

"This is probably the best Hampton Inn I have ever stayed in out of 50 or 60. Staff were all professional, friendly and great. Our room was super clean and dark at night. Breakfast was good. The hotel seems to be very well managed and our stay was very pleasant and stress-free. If we are back this way, we will stay here again."