Jacob's Automotive 1096 Star Lane, New Lenox, IL 60451

"Glad I found this shop. I have taken my vehicle here for minor to major repairs. They have Honest pricing and great customer service. Highly recommend!"

"Warning!!! This shop installs used broken parts. My truck needed a front diff and axle. I agreed with Frank(the owner) to put used parts in since everything was on backorder and there was a long wait time he also said he would warranty the parts for 90 days. Even putting on used parts took multiple months. I had issues with the diff before I even left and more issues with the axle within a couple weeks of the repairs. I tried giving Frank multiple opportunities to make it right but he never did fix the axle. I recommend finding another shop for your automotive repairs."

"I have taken my 2014 Kia here on 3 separate occasions. The first and 2nd I did not have issues with, they were informative and fixed my car fairly quickly. But this last time, tbh, I’m very disappointed. 1st off they didn’t tell me what was going on until I called THEM. The car had been towed there, when I went to drop off my keys no one answered, I rang the doorbell several times. So I put the keys in the car and left a vm about it. When I had to reach out to them about my vehicle, they weren’t aware the keys were inside. Then after looking for answers I finally got them. A thousand dollars worth! They changed things that I have been told by several people didn’t need changing and failed to fix one of the big issues I was having. They got it running again, sure but for $1,000 it should be running like a dream. The car still puts and fails to accelerate. This was one of many problems I had to come them with. You’d think for that kinda $, it would be fixed! I am extremely disappointed and do not think I will be using them in the future as I am going to need someone to actually fix the car. It’s really unfair that people, in times like these, spend a grand they don’t even have in a car that feels like it’s gonna break down again not even a month later. Sorry Jacobs. Idk why you didn’t fix it properly, for that much money tho, i shouldn’t still be having issues with my vehicle. I am extremely disappointed in the entire experience."

"Scammers. Don't go here. Will add on services unrelated to original complaint totaling over 1k. Not fix original complaint and charge a credit card fee. Place is dishonest, preying on people in need. If you're looking for an honest automotive shop, don't go here."

"Had a great experience going to Jacob's Automotive! Customer service was excellent! Had to get a brand new transmission and the owner of the company went over every single detail with me made me feel so much better knowing that my car was in good hands!"