Walgreens Pharmacy 5501 West Orem Drive, Houston, TX 77085

"I expect nothing else from a pharmacy than to be organized. That's a minimum expectation. My mother received an automated message her prescription was available, so days later we visited to pick it up. We get there and nothing is ready. Absolutely nothing. So now we have to wait for this to be filled. One would assume there would some sense of urgency but no. It was business as usual. Ugh. And I'll add my opinion that clearly the management team isn't concerned nor do they care about the customer's experience. If they did, this many unsatisfactory experiences wouldn't be documented."

"They sold my dad the wrong prescription. When he notice that it was the wrong one he went back to let them know and to return it they told him they couldn’t do anything about it . When it was there fault . And it’s very expensive medicine because he has no insurance so has to pay cash . I’m still waiting for them to call me back , because this is not right ."

"This pharmacy is TRASH‼️‼️‼️ they are extremely SLOW for no reason. They do not contact you to let you know status of medication. If they do send a status it's ready and you go to pick it up they say it's not ready. They never do their job I had 3 refills for my birthcontrol and only picked up 2 when I went to pick my 3rd one up they said I didn't have any refills to contact my doctor. Within a week my doctor confirmed I did have another refill I contacted the pharmacy and she told me I now had to pay out of pocket. Why when my insurance been covering it. Called my doctor again who advised my insurance do cover. Came INTO the pharmacy and a diff person had no problems. I am in line now waiting over and hour car number 5 and still no help"

"Been for an hour on the phone they never answered. If you go directly to the pharmacy they take forever to assist you."

"I DON'T feel safe at this location! Loitering (beggars) allowed at entrance, store is filthy inside & out, floors are always dirty, unclean seats in pharmacy, needs to be landscaped (grass cut) high weeds outside! Whole store needs to be sanitized!"