Kroger Pharmacy

"I agree with the other reviewers here who have had poor experiences with this pharmacy. Every time I refill my prescription via the app and schedule a time (usually well ahead of time) it is not ready on time, and sometimes it's not even in stock. This latest situation it's not even ready 36 hours after the scheduled pick up and I am told I'll need to wait about an hour. I've asked repeatedly about the app and am always told there's some new issue...I'm honestly not sure why they have it at all. This all said, the people have always been fairly pleasant, and I'm sure they're tired of the frustrated customers, which is why I'm giving 2 starts instead of 1."

"Last Monday I called the pharmacy to find out if they had antibiotics and they said yes, I knew it was an hour before they closed but I explained to the guy that I had already wasted my time at Walgreens (2 hours to be exact and not even they gave me my medicine). When I arrived, the pharmacist and the person I spoke to on the phone, changed the order from where it had been and I got my medicine in 30 minutes. I loved how caring and diligent they were, this will be my pharmacy of choice from now on! And when I find out the names of these two guys I will update my review so they know that they are the best! By the way, all this is because that day I felt very sick and I needed my medicine."

"Customer service 1 star Wait times 0 star Communication 0 star I once went through the drive thru and as I was waiting I continued to watch them help people walking up to the counter that had arrived long after I had pulled up in the drive thru. They have no concern for peoples time. They need to either get some help in there or all new staff. I just called to check on a prescription that was sent in Jan 3rd and still showing in progress on the app. Well guess what, it’s ready! Not once did I receive a text letting me know I had prescriptions ready for pick up. I just wonder how some people keep jobs these days. I work in a fully based customer service industry and if my employees were anything like Kroger pharmacy employees, we would be out of business."

"My family won't be shopping here anymore. Prices have been going up while customer service is going down. No amoxicillin--no problem; call us when the order comes in so we can get on the path to recovery somewhere else. The next prescription we went to pick up resulted in being told that it was "gonna take a long time" and to pick up the next day. Okay, but the next day it wasn't ready either. "No one told us it was a priority" is a terrible excuse for not filling a common prescription in a timely manner. Costco and CVS are better for us now."

"This pharmacy is horrible. They are unprofessional, don’t care about people time and how we feel. This is not acceptable . I went take my husband’s prescription. Arrived on time, long before lunch time. They stated it would be an hour wait and I stated I would be waiting. I came back 15 minutes after an hour, to find them closing for lunch. Stated to the tech that I told them I would be waiting for the Meds. Medication was not ready after 1.hour and 15 minutes. The tech had no regard for my time and all she was concerned about was closing for lunch. I took the prescription to CVS. I had no issues, although they was about to be closed for lunch and didn’t have to wait. I will never take a prescription to Kroger pharmacy ever. Bad customer service!!"