Walgreens Pharmacy

"DO NOT USE THIS PHARMACY at Walgreens on Mason and Westheimer Pkwy. I have had prescriptions filled by them before, but today... two female pharmacists and an their assistant told me out of the blue that my insurance is not valid. I have Humana. I have been insure by Humana since 2018. So, they tell me to wait. And I wait. And I wait. Finally I get my prescription for 1 month. Not the 3 months that my doctor prescribed. I said "Let me pay with Good RX". They acted like that wasn't an option. Then I was told, Humana does not use Walgreens. Are you serious?? Yes! They do! I have used Walgreens before!!! Finally they say "Oh. Your insurance went through". I paid $60 when it should have been lower. 1. They could not validate my insurance. 2. They made me wait while helping others until I asked what the status was. 3. Avoided me paying with GoodRX. 4. Told me Humana does not use Walgreens. 5. Would not fill my 3 month prescription. These people should not be put in a position to handle people's prescriptions if this is the level of customer service. I will never visit another Walgreens as long as I live. And I'm young. So, that's a long time I hope. Shame on you."

"This Walgreens has been having issues lately with opening up on time. Today it is 7:13 am , people in cars waiting and no one has came to open up store. Customers are leaving. They are definitely loosing money in this process."

"Over the phone, they couldn't tell me when I could pick up my meds; they just said "today". Because of the uncertainty, I had to drive to the pharmacy twice to get only 1 out of 3 medications. The other two had unknown ETA, and the pharmacist couldn't even tell me when I could get them. Used to be a reliable place, now it's more like the Walgreens at 411 Mason where there is a lot of chaos. Such a waste of time. Will consider switching pharmacies"

"Visted this store earlier this morning to buy a 120 dollar electric toothbrush. Get home open the box which appeared to be sealed, it is missing the main component. I go back to the store this evening to see what we could do. What has me absolutely livid is that the manager would not even come talk to me face to face. Told me it was not their problem through the employee and there was nothing that could be done and to contact the manufacturer. On a 120 dollar purchase I expect more. Recommend new mangement."

"Store was understaffed. Cashier was trying (and failing) to find pictures a customer had ordered, a line was building, she called for assistance, I was needing help at the fragrances, took another employee 10 minutes to come up front from the time she first paged him. Understaffed, not well run."