H-E-B

"(Pictures showing human hair on the sad broken crab legs with “black molds or something”on it). Have been good with this H‑E‑B until today, ordered curbside pick up with some snow crab legs, while the H‑E‑B staff loading the items, I asked to check the crab legs to see if they’re fresh, but the gentleman told us to just check when we get home, and to just “CALL” if anything is wrong. Well, we live 30mins away, and by the time we’re fixing dinner (for four hungry kids!!), we found out these (as pictures shown). If molds or broken pieces are still “acceptable”to me, then the HUMAN HAIR is a big NOOOO! Called H‑E‑B right away as the staff told me to, trying to get this issue solved, instead of helping us, the “lady on the phone in charge of curbside department” was questioning us like we’re trying to get some free “seafood”—which worth only $30 dollars btw. She was being so rude and insisting us to bring back the food for a refund (one hour round trip for us, while four hungry kids waiting for dinner), I told her that it’s very unfair to us because we asked to check at the store but it’s the staff who told us to bring home and “JUST CALL” for anything wrong. And food quality isn’t something at the customer’s fault. Finally she agreed to a refund but “we can’t question any seafood for our further seafood orders” then just hand up!!! Excuse me? I don’t think it’s H‑E‑B’s policy? And How rude this lady is!! (I kind of feel like she’s being racist too) The nasty crab legs with human hair and mold is now in my trash can and we’ll be avoiding going to this location from now on thank to this rude attitude."

"This HEB gets a decent 4 stars as everything is pretty much standard. However, I add an extra star because this HEB's canned fish game is hella strong."

"It’s a great place for groceries and consumer products like packaged foods, beverages, toiletries, candies, cosmetics, over-the-counter drugs, dry goods etc. The store is very neatly maintained and the produce is of good quality. It’s a good alternative to Walmart and Costco. I think the store chain is specific to Texas only. The staff is helpful too."

"One of the older HEBs that’s been upgraded a bit but is still behind the curve of its newer counterparts. The parking lot didn’t seem big enough for all the customers as I looped round and round looking for a spot. Once I got in the store, the selection was a little limited compared to others. Most notably, the craft beer section was super slim. I was there to check out the beer, and I left empty handed."