Anderson's Rock River Ford Service 224 North Alpine Road, Rockford, IL 61107

"My salesman was great to deal with. Answered all questions leaving no doubt about anything. Always has time to talk to us when we stop by. Just went to the Service Dept and they were very professional and quick."

"Took my '19 Nissan Kicks in for an oil change and a tire repair. Nico is the one who helped me. He was very communicative the whole time, and went out of his way to help me in every way possible without offering anything unnecessary. I am very pleased and will continue to go back for any car maintenance I should have in the future. Thank you Nico!!"

"Very friendly and courteous, would be five star except they forgot to perform an oil change I had requested while they had my vehicle there."

"I took my truck to the dealership to get a new key fob and to have my gas cap looked at as it was not closing properly. They charged me over $450 for a new key (somehow labor cost to program a new key was $255 and OEM key fob costs $60 but charged me $160) and then told me that my gas lid housing was broken and that it would cost $225 to get a new one put on. I told them not to replace the gas cap housing and after looking at it myself, I noticed the spring was just dislodged and it took 30 seconds to put back into place. They’re completely dishonest and trying to work everyone over for all their worth. I’d give them 0 stars if I could."

"Jeanne is always the best service advisor to bring my vehicle to. She schedules it in for service, and has the techs perform whatever repairs or updates are needed. The excellent service is a major part of why I choose Ford."