Firestone Complete Auto Care
1615 South Alpine Road, Rockford, Illinois, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 1615 South Alpine Road in Rockford, Illinois. With a commitment to providing top-notch service and quality products, Firestone Complete Auto Care is your one-stop shop for all your automotive needs. Whether you need routine maintenance, major repairs, or new tires, their team of skilled technicians is ready to help. Visit their store today and experience the Firestone difference.
Photos of Firestone Complete Auto Care
1615 S Alpine Rd, Rockford, IL 61108, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"Avoid this location at ALL COSTS!!!! Would give 0 stars if possible. I sent my girlfriend here to get an alignment and have her tires inspected. She left the vehicle with Firestone overnight. When she returned to pick up the vehicle she was charged an additional $250 for spark plug replacement. The vehicle came in for an alignment and tires, we did not ask anyone to inspect the ignition system. Firestone did this work unauthorized and without contact to the customer. They claimed it was too early in the day and they did not want to wake her. Unfortunately she was naive and paid them for the spark plug replacement without knowing better. Firestone performed unauthorized service and grossly overcharged her for it. These people are thieves and should be avoided at all costs. Please go elsewhere in the Rockford area."
"Friendly staff, very clear and insightful. Recommended services with clear reasons without being pushy. Will return for the recommended services at later date when funds are available. Quick turn around as well."
"I believe Ben, the service manager who works at the alpine location is by far the best person to understand your needs. Very helpful and understanding when it comes to preventive auto care. I would definitely recommend anyone to use this location as their forever car care! I know I will and will pass this experience along to everyone I know!! Thanks Ben!"
"Had excellent service here, on more than one occasion! Very professional staff, helped me understand what was wrong with my car and now she’s running smooth, like brand new. Really appreciate the workers at this location."
"The first time I went, I got terrible service. Staff was incredibly rude. I had my brakes done there. They still squeak. I brought it back in, I've had them checked, but they say everything is fine. My fender guard fell off after I picked it up, and almost caused an accident and further damage to my car. One of the managers seems more adept, so hopefully he'll retrain the rest of them."
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